Territory Sales Account Executive

Zendesk; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading customer service platform is seeking a driven B2B Sales Representative in São Paulo, Brazil. You will be responsible for acquiring customers and expanding account revenue while ensuring customer satisfaction. Ideal candidates should have a BA/BS degree and a minimum of 3 years experience in sales, preferably in the SaaS sector. Join us in a hybrid working environment that promotes collaboration and inclusion.

Serviços

Inclusive work environment

Flexible remote work options

Opportunity for professional growth

Qualificações

• At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry.
• Experience in managing and expanding customer relationships at various levels.
• Ability to travel as necessary.

Responsabilidades

• Drive top-line revenue growth by acquiring new commercial customers.
• Manage and nurture customer relationships ensuring maximum satisfaction.
• Lead complex and competitive sales cycles utilizing strong communication skills.

Conhecimentos

B2B sales experience

Negotiation skills

Customer relationship management

SaaS industry knowledge

Presentation skills

Problem-solving skills

Formação académica

BA / BS degree or equivalent experience

Ferramentas

Salesforce

Outreach

Clari

Descrição da oferta de emprego

What You’ll Be Doing:

• Drive top-line revenue growth by acquiring new commercial customers and developing innovative strategies for account expansion.
• Manage and nurture customer relationships ensuring maximum satisfaction and retention, and promoting long-term strategic partnerships.
• Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.
• Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of existing clients.
• Understand and convey the benefits of Zendesk products ensuring alignment with customers' business objectives to secure customer satisfaction and product expansion.
• Lead complex and competitive sales cycles utilizing your strong communication skills and value selling to articulate compelling business cases.
• Consistently develop a robust pipeline of qualified opportunities and maintain an accurate forecast to exceed quarterly and annual revenue goals.
• Establish and maintain executive sponsorship, leveraging your industry expertise to build relationships with decision-makers and champions.
• Collaborate with internal teams to enhance sales strategies and streamline sales execution.
• Exceed revenue goals on a quarterly and annual basis leveraging weekly and monthly KPIs.

What You Bring to the Role:

• BA / BS degree or equivalent experience required.
• At least 3 years of B2B sales or solution engineering experience, preferably in the SaaS industry with a proven record of exceeding sales targets.
• Expertise in navigating complex sales cycles and renewals, including multi-month, value-centric processes with proof of concept stages.
• Experience in managing and expanding customer relationships at various levels.
• Exceptional presentation, negotiation, and deal closing skills.
• Experience selling to VP and C-level executives both in person and using remote technology.
• An entrepreneurial spirit, strong collaboration skills, and a drive for continuous professional growth.
• Strong knowledge of industry trends and the ability to build relationships with key decision makers.
• Experience creating and leveraging territory and account plans.
• Familiarity with key Sales tools such as Salesforce, Outreach, and Clari.
• Ability to travel as necessary.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service.

Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience.

Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA / EEO / Veterans / Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.