Technical Account Manager

Verifone; Barueri; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global payment technology company seeks a Technical Account Manager in São Paulo, Brazil. This role involves delivering an exceptional customer experience by managing the Acquiring and Issuer Platform for banks and processing customers in Latin America. Ideal candidates will have over 5 years of experience in Customer Success Management and possess strong analytical skills. Fluency in Portuguese, English, and Spanish is essential. This is an opportunity to work in a diverse and innovative environment focused on delivering exceptional payment solutions.

Qualificações

• 5+ years of experience in Customer Success Management, operations, or project areas.
• Proven experience in Customer Success and Project Management is preferred.
• Hands-on, collaborative team player with a results-driven attitude.

Responsabilidades

• Deliver the best customer experience managing the Acquiring and Issuer Platform.
• Manage new account implementations and project timelines.
• Communicate customer requirements and sales strategy.

Conhecimentos

Customer Success Management

Project Management

Analytical mindset

Fluency in Portuguese

Fluency in English

Fluency in Spanish

Formação académica

Bachelor's degree in Engineering, Technical or Business

Descrição da oferta de emprego

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry.

Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel.

We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world.

We strive for excellence in our products and services, and are obsessed with customer happiness.

Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit.

Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors.

It is this passion for innovation that drives each one of our employees for personal and professional success.

What's exciting about the role

The Technical Account Manager is responsible for delivering the best customer experience, and managing the Acquiring and Issuer Platform for Banks, Acquirees, and Processing customers in Latam.

This person is the integral bridge between customers and engineering, product, and project teams.

Essential Duties and Responsibilities

• Responsible for project and demand delivery on time, specs, and technical definitions.
• Introducing Reports and project status.
• Responsible for managing the new account's implementation.
• Understand and communicate customer requirements and sales strategy for each opportunity.
• Coordinate and confidently deliver customer presentations and demonstrations.
• Ensure that account, opportunity, and forecast information is up to date and accurate at all times.
• Lead internal resources to ensure the right people are directly engaged and accountable for resolving customer issues.

Qualifications

• Bachelor's level degree (Engineering, Technical, Business)
• 5+ years in Customer Success Management, operations or project areas
• Fluency in Portugese, English and Spanish
• Analytical and consultative mindset with a problem-solving approach
• Solid understanding of PMO methodologies and practices
• Proven experience in Customer Success and Project Management (preferred)
• Hands-on, collaborative team player with a results-driven attitude

Our commitment

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.