Support Executive

Getdarwin; São Paulo; Híbrido; BRL 60.000 - 80.000; Tempo integral

Resumo da oferta

A technology company in São Paulo is seeking a Support Executive to join their Operations team. This role is crucial in helping clients realize the value of AI from day one. Candidates should have a Bachelor's degree in a related field, 1–3 years in technical support, and strong problem-solving skills. Perks include language classes, paid time off, and a hybrid work model.

Serviços

Language Classes

OpenAI Premium License

Paid Time Off

Soft Hybrid Work

Qualificações

• 1–3 years of experience in technical support or implementation engineering roles.
• Previous exposure to SaaS platforms or AI/ML products.
• Ability to read and write basic scripts (Python/JavaScript) is a plus.

Responsabilidades

• Build, configure, and customize AI assistants using internal tools.
• Act as first line of defense for technical issues, analyzing logs.
• Collaborate with Product teams to propose enhancements based on customer feedback.

Conhecimentos

Technical support

Problem-solving

Communication

API troubleshooting

Formação académica

Bachelor’s degree in Engineering, Computer Science, Information Technology

Ferramentas

Zendesk

Jira

Freshdesk

Cloud platforms (AWS, GCP, Azure)

Descrição da oferta de emprego

We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys both technical problem-solving and client-facing strategy. This is a great opportunity to work at the intersection of AI, engineering, and customer success.

As part of our Support team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:

• Build, configure, and customize AI assistants using internal tools and, when necessary, simple scripts or logic workflows.
• Act as a first line of defense for technical issues, reproducing bugs, analyzing logs, and escalating to engineering team when required.
• Troubleshoot API integrations, authentication flows, and data connectivity issues.
• Collaborate with Product teams to identify recurring customer pain points and propose enhancements.
• Contribute to the technical knowledge base with playbooks, FAQs, and troubleshooting guides.
• Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack).

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related fields.
• 1–3 years of experience in technical support, onboarding, or implementation engineering roles.
• Previous exposure to SaaS platforms, AI/ML products, or enterprise integrations.
• Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools.
• Strong problem-solving and analytical skills with the ability to debug technical issues.
• Ability to read and write basic scripts (Python/JavaScript) is a plus.
• Experience with cloud platforms (AWS, GCP, Azure) is a plus.
• Strong communication skills with the ability to translate technical concepts for non-technical users.

●Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

●OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

●Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

●Soft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like!