Support Engineer - React native

Jobskey Search and Selection; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A multinational technology company is seeking a Support Engineer with expertise in React Native. The role involves managing escalated technical issues, communicating with clients, and ensuring effective problem resolution. The ideal candidate will have over 5 years of experience in support engineering and excellent English communication skills. This position requires a significant overlap with the CST time zone, offering a collaborative work environment focused on mobile applications.

Qualificações

• 5+ years of relevant experience as a Support Engineer.
• Proficient in React Native and mobile web development.
• Excellent English communication skills.

Responsabilidades

• Identify and fix problems in mobile applications using React Native.
• Analyze React Native code and logs for defects and performance issues.
• Communicate technical concepts to clients clearly.

Conhecimentos

React Native

Mobile web development

Collaboration skills

English communication

Descrição da oferta de emprego

About the job Support Engineer - React native

A well-established multinational company that has developed a global food and beverage chain of products and services, is looking for a Support Engineer. The selected candidate will be responsible for managing escalated technical issues that Level 1 support was unable to fix by conducting thorough investigations, applying advanced technical knowledge to troubleshooting, and so on. The NASDAQ-listed companys range of products has successfully managed to establish itself as a household name and a beloved brand while catering to the needs of a diverse customer base. This position requires a significant overlap with the CST time zone.

Job Responsibilities:

• Use a thorough grasp of React Native to identify and fix problems unique to mobile applications built using React Native
• Determine the underlying causes of defects, crashes, performance problems, and other technical hiccups by analyzing the React Native code and logs
• Engage in professional and transparent communication with clients, users, and stakeholders, clearly articulating technical concepts to non-technical people
• Update clients frequently on the status of problem resolution, maintaining transparency and controlling expectations
• Utilize an issue-tracking or ticketing system to manage and prioritize incidents. Ensure that occurrences are properly documented, classified, and assigned

Job Requirements:

• At least 5+ years of relevant experience as a Support Engineer
• Prolific experience working with React Native
• Extensive experience with mobile web development
• Great collaboration and team-building skills
• Excellent spoken and written English communication skills