Senior Mainframe (Cobol) L3 Production Support Engineer

Aurum Data Solutions Inc.; Esteio; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A technology solutions provider in Brazil is seeking a Senior Mainframe L3 Production Support Engineer for a long-term contract. The role involves production support using ITIL methodologies, document bottlenecks, and engage closely with client teams. Candidates must have strong experience in DB2, Cobol, and problem-solving in a hybrid working environment. Excellent communication skills are essential.

Qualificações

• Experienced in production/application support projects following ITIL best practices.
• Ability to document bottlenecks and work towards long-term solutions.
• Good understanding of various business processes like Supply Chain and Finance.

Responsabilidades

• Follow Standard Operating Procedures and collaborate to resolve Production issues.
• Communicate clearly and timely with all stakeholders.
• Meet tight Production turnaround SLAs from receiving data to delivering output.

Conhecimentos

Communication

Data manipulation

Collaboration

Problem-solving

Database querying (DB2)

Cobol familiarity

Service–Now skills

Technical skills (JAVA, Ext JS, etc.)

Ferramentas

Service–Now

Azure DevOps

Google Cloud Platform

Microsoft Excel

Confluence

Descrição da oferta de emprego

Senior Mainframe L3 Production Support Engineer

Sao Paulo, Brazil (Hybrid)

Job Summary

Long‑term contract. Experienced working in production / application support projects following ITIL best practices. Candidate should have a wide range of experience and expertise and can take ownership while working closely with the client team to move forward.

Responsibilities and Qualifications

• Ability to follow established Standard Operating Procedures in Production and collaborate with any teams to resolve Production issues as needed.
• Experience in using Microsoft Excel for data comparisons & manipulation, MS Word for documentation.
• Commitment to clear and timely communication with all stakeholders—including Clients, Client Service Managers, Business Analysts, IT Operations, Dev/Engineering team.
• Document bottlenecks and other issues in current Production for Engineering team to review and potentially provide long‑term solutions.
• Commitment to meeting tight Production turnaround SLAs, from receiving client data to completing processing and making output available in target systems and to target stakeholders.
• Good understanding of different Business processes such as Supply Chain, Finance, Order Management, Receiving, etc.
• Experience working in Service‑Now Incident, Requests, Problem Management and Azure DevOps.
• Expertise in understanding and writing complex DB2 queries and knowledge of database concepts.
• Ability to understand Cobol script code and familiarity with Azure DevOps basics.
• Excellent communication and user interaction skills.
• Technical skills: JAVA, Ext JS, Cobol, Mainframe, DB2, JCL, VSAM, GitHub.
• Service‑Now reports and Dashboard creation skills.
• Documentation skills using platforms such as Confluence, Service‑Now, Word, etc.
• Experience with Google Cloud Platform.