Senior Mainframe (Cobol) L3 Production Support Engineer

Aurum Data Solutions Inc.; Cuiabá; Presencial; BRL 374.000 - 482.000; Tempo integral

Resumo da oferta

A technology solutions provider in Brazil is looking for a Senior Mainframe L3 Production Support Engineer for a long-term contract. This role involves following ITIL best practices in application support, collaborating with teams to resolve production issues, and managing tight turnaround SLAs. Candidates should have expertise in DB2 queries, JAVA, Cobol, and service tools like Service-Now and Azure DevOps. Strong communication skills are essential for this hybrid position.

Qualificações

• Experience in production/application support projects following ITIL practices.
• Expertise in understanding and writing complex DB2 queries.
• Familiarity with Azure DevOps basics and understanding Cobol code.

Responsabilidades

• Follow established Standard Operating Procedures in Production.
• Document bottlenecks and issues in current Production.
• Meet tight Production turnaround SLAs.

Conhecimentos

Production and application support

Data manipulation using Microsoft Excel

Clear communication

Documentation skills

DB2 query writing

Cobol understanding

JAVA

Service-Now usage

Google Cloud Platform

Ferramentas

Microsoft Excel

Service-Now

Azure DevOps

Confluence

Descrição da oferta de emprego

Senior Mainframe L3 Production Support Engineer

Sao Paulo, Brazil (Hybrid)

Job Summary

Long‑term contract. Experienced working in production / application support projects following ITIL best practices. Candidate should have a wide range of experience and expertise and can take ownership while working closely with the client team to move forward.

Responsibilities and Qualifications

• Ability to follow established Standard Operating Procedures in Production and collaborate with any teams to resolve Production issues as needed.
• Experience in using Microsoft Excel for data comparisons & manipulation, MS Word for documentation.
• Commitment to clear and timely communication with all stakeholders—including Clients, Client Service Managers, Business Analysts, IT Operations, Dev/Engineering team.
• Document bottlenecks and other issues in current Production for Engineering team to review and potentially provide long‑term solutions.
• Commitment to meeting tight Production turnaround SLAs, from receiving client data to completing processing and making output available in target systems and to target stakeholders.
• Good understanding of different Business processes such as Supply Chain, Finance, Order Management, Receiving, etc.
• Experience working in Service‑Now Incident, Requests, Problem Management and Azure DevOps.
• Expertise in understanding and writing complex DB2 queries and knowledge of database concepts.
• Ability to understand Cobol script code and familiarity with Azure DevOps basics.
• Excellent communication and user interaction skills.
• Technical skills: JAVA, Ext JS, Cobol, Mainframe, DB2, JCL, VSAM, GitHub.
• Service‑Now reports and Dashboard creation skills.
• Documentation skills using platforms such as Confluence, Service‑Now, Word, etc.
• Experience with Google Cloud Platform.