Senior Learning Experience Designer (Data & Tech)

Mastercard; São Paulo; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global payment technology company in São Paulo is looking for a Senior Learning Experience Designer to develop learning experiences that align with business strategies. Candidates should have over 3 years of experience, preferably in a tech environment, along with expert knowledge of learning authoring tools. The role involves collaborating with various stakeholders, developing training materials, and continuously improving learning assets based on feedback. Strong communication and project management skills are essential for success in this position.

Qualificações

• 3+ years of experience in a similar role, preferably in a fintech or tech environment.
• Proven record of accomplishment developing learning for Technical development programs.
• Self-directed and comfortable working within a distributed team.

Responsabilidades

• Develop effective learning experiences that drive strategic business objectives.
• Collaborate with Program Managers to understand training needs and performance gaps.
• Gather feedback from learners post-training to assess learning effectiveness.

Conhecimentos

Experience in a similar role (3+ years)

Exceptional organization skills

Strong communication skills

Ability to influence across teams

Ferramentas

Articulate - Rise & Storyline

LMS Platforms (Cornerstone / Degreed / Absorb)

Adobe Illustrator

Adobe Premiere Pro

Canva

Figma

Camtasia

Synthesia

Descrição da oferta de emprego

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.

Together with our customers, we're helping build a sustainable economy where everyone can prosper.

We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential_.

Title and Summary

Senior Learning Experience Designer (Data & Tech)

Overview :

Their primary responsibility is to develop effective learning experiences that help us drive strategic business objectives while meeting the diverse needs of our learners.

Role : Analysis :

• Collaborate and consult with Program Managers / Stakeholders to understand training needs, learner profiles, and performance gaps.
• Conduct learning needs analysis (LNAs) to customize learning paths and strategies.
• Adapt & maintain existing training materials, including internally created content and content libraries.

Design :

• Partner with our Data & Tech Academy Program Managers, SMEs, and other stakeholders to prototype and build end-to-end experiences, ensuring alignment with strategic goals.
• Choose appropriate instructional design modalities (beyond just e-learning) for content development and implementation, considering scalability, and maintenance.
• Draft design documents, such as curriculum maps, course outlines, storyboards and learning objectives
• Curate content libraries and maintaining content improvements and updates.
• Implement agile methodologies, using iterative development and feedback loops to continuously enhance learning assets.

Development :

• Build engaging, effective, and interactive learning experiences using authoring tools.
• Implement product management methodologies to manage content iterations, prioritize updates based on user feedback, and ensure alignment with broader business objectives.
• Explore new tools and methodologies to break new ground.

Implementation :

• Partner with the Program Manager to ensure smooth rollout of learning experiences to support during the initial launch of training programs.
• Train facilitators or trainers as necessary.
• Test and refine course materials based on feedback from beta tests or pilot sessions, using analytics and user behaviour metrics to inform refinements.
• Iterate on user feedback, employing agile product management practices to continuously evolve and enhance learning offerings.

Evaluation :

• Gather feedback from learners and stakeholders post-training to assess the effectiveness of learning experiences.
• Collaborate with PMs to analyze key metrics - NPS / KPI.
• Implement revisions based on evaluation findings to ensure continuous improvement.

All About You :

3+ years of experience in a similar role, preferably in a fintech / tech environment

Please share samples of your design work / Link to your portfolio

Proven record of accomplishment developing learning for Technical development programs

Expert level knowledge of Learning authoring tools :

• Articulate - Rise & Storyline (Or similar)
• LMS Platforms (Cornerstone / Degreed / Absorb etc.)

Ideal experience / skillset / qualifications :

• Graphic design (Adobe Illustrator / Canva / Figma)
• Video Production (Adobe Premiere Pro / Camtasia / Synthesia)
• Copywriting abilities

Exceptional organization and project management skills

Self-directed and comfortable working within a distributed team.

Strong ability to influence across teams and build partnerships that drive business outcomes.

Strong communication, and interpersonal skills (presentation & consultancy and training evaluation skills.)

Expert knowledge of principles and methods for designing and delivering training material.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.