S&SD Director - Latam

Philips; Barueri; Presencial; BRL 300.000 - 400.000; Tempo integral

Resumo da oferta

A leading health technology company in Barueri, São Paulo, is looking for an experienced professional to manage service delivery for PACS projects. This role requires a Bachelor's or Master's in a relevant field and fluency in English and Spanish. You will oversee the customer lifecycle, ensuring high-quality service delivery, mentoring juniors, and driving strategic initiatives. The position entails working in-person at least three days a week. If you are passionate about improving healthcare, we encourage you to apply.

Qualificações

• Deep understanding in Service Delivery Management and Customer Relationship Management in the Medical Devices Industry.
• Experience in managing complex service delivery operations.

Responsabilidades

• Manage the customer life cycle from implementations to support.
• Lead service delivery strategies for PACS implementation projects.
• Coordinate with cross-functional teams for service delivery.
• Provide mentorship to junior professionals.
• Resolve critical service delivery issues.
• Optimize service delivery processes using data analytics.
• Cultivate relationships with key clients.

Conhecimentos

Customer Relationship Management

Service Delivery Management

Fluent Spanish

Fluent English

Formação académica

Bachelor's / Master's Degree in Healthcare, Engineering, Business Administration or equivalent

Descrição da oferta de emprego

Your role:

• End to end responsible for the entire customer life cycle from implementations to customer support. Finally responsible for all S&S success KPIs across Latam.
• Leads the development and execution of advanced service delivery strategies for PACS implementation projects, ensuring alignment with the organization’s long-term objectives and delivering exceptional customer value across multiple regions.
• Oversees the end‑to‑end management of complex service delivery operations, coordinating with cross‑functional teams and global stakeholders to ensure the timely and cost‑effective execution of services that exceed client expectations.
• Operates independently; contributes to the development of objectives and principles for a business and/or region and/or function, fostering creative and effective approaches to goal attainment.
• Provides guidance, mentorship, and support to junior professionals, nurtures their professional development, and facilitates collaboration and knowledge sharing across the team.
• Acts as the key escalation point for critical service delivery issues, providing strategic guidance and intervention to resolve challenges, mitigate risks, and ensure the successful completion of service commitments.
• Drives the continuous optimization of service delivery processes, leveraging data analytics, industry best practices, and emerging technologies to enhance operational efficiency, service quality, and customer satisfaction.
• Cultivates and manages executive‑level relationships with key clients, understanding their evolving business needs and aligning service delivery strategies to support their long‑term goals and objectives.
• Leads strategic initiatives to expand service capabilities, including the introduction of new service offerings, the integration of advanced technologies, and the exploration of new market opportunities.
• Ensures the consistent application of service delivery best practices and methodologies across all projects, driving a culture of excellence, accountability, and continuous improvement throughout the service delivery teams.
• Prepares and delivers detailed reports, insights, and strategic recommendations on service delivery performance to senior executives, contributing to high‑level decision‑making and the formulation of future service strategies.
• Responsible for Sales revenue and IGM performance for the Latam region.

You're the right fit if:

• You have a Bachelor's / Master's Degree in Healthcare, Engineering, Business Administration or equivalent.
• Have a deep understanding in areas such as Service Delivery Management, Customer Relationship Management in Medical Devices Industry or equivalent marketing experience for Latam.
• Fluent in English and Spanish (mandatory)

How we work together

We believe that we are better together than apart.

For our office‑based teams, this means working in‑person at least 3 days per week at Barueri‑SP Philips office.

About Philips

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.