Retention Manager, Subscription

Trafilea; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A tech-led eCommerce company in Brazil is seeking a skilled CRM and Retention Specialist to own subscription KPIs and drive growth through lifecycle marketing strategies. The ideal candidate has over 5 years of experience in DTC/eCommerce, with strong analytical skills and hands-on management of subscription programs. This role involves leading communications initiatives across various channels, optimizing retention strategies, and collaborating with cross-functional teams. The position offers competitive compensation in USD, remote work options, and the opportunity to scale impactful brands.

Serviços

Competitive USD salary

Paid time off

Global exposure

Qualificações

• 5+ years of experience in CRM, Retention, or Lifecycle Marketing (DTC / eCommerce preferred).
• Proven ownership of subscription or loyalty programs ideally for physical products.
• Strong analytical experience with measurable impact on LTV, churn reduction, and repeat purchase.

Responsabilidades

• Own and optimize all subscription KPIs with weekly insights.
• Lead full lifecycle communications across various channels.
• Build and execute quarterly strategic roadmaps for subscription services.

Conhecimentos

Cohort analysis

RFM segmentation

Churn reduction

A/B testing

Strong communication

Ferramentas

Klaviyo

Insider

Braze

SFMC

Descrição da oferta de emprego

About Trafilea

Trafilea is a tech-led DTC eCommerce group focused on building and scaling globally loved brands through data, performance marketing, and AI-driven execution. We operate across multiple international markets and run some of the most advanced performance engines in the DTC space.

Our growth philosophy is simple : test fast, learn faster, and scale what works — always with a strong focus on profitability, efficiency, and long-term value creation.

Why Trafilea

We build and scale our own DTC brands

We operate at large media scale with high ownership and accountability

We invest heavily in AI, automation, and experimentation

We move fast, test relentlessly, and expect strong execution

Fully remote, competitive USD salary, paid time off, and global exposure

Job Responsibilities

• Own and optimize all subscription KPIs (Activation, Churn, Net Collection Rate, LTV, Repurchase, Order Share) with weekly insights to drive growth.
• Lead full lifecycle communications (Email, SMS, Push, Paid Media) across activation, onboarding, engagement, churn prevention, and winback.
• Own the subscription communication calendar, including segmentation, briefs, messaging, and creative alignment.
• Build and execute quarterly strategic roadmaps for Shapermint Club, Club Pro, Autoship, and ShaperBox.
• Drive a structured A / B testing agenda across channels to improve engagement, retention, and offer performance.
• Leverage cohort and RFM insights to prioritize high-value segments and tailor retention strategies.
• Partner with Product and IT to enhance subscription UX, billing flows, automation, and tracking.
• Represent Retention in the Subscription Tribe, ensuring fast, aligned cross-functional execution.
• Ensure consistent, high-quality execution and reporting across flows, creatives, dashboards, and retention analysis.

Requirements

• 5+ years of experience in CRM, Retention, or Lifecycle Marketing (DTC / eCommerce preferred).
• Proven hands-on ownership of subscription or loyalty programs end-to-end, ideally for physical products.
• Strong retention and lifecycle strategy background, with measurable impact on LTV, churn reduction, and repeat purchase.
• Highly analytical : strong experience in cohort analysis, RFM segmentation, churn drivers, A / B testing, dashboards, and optimization frameworks.
• Expertise in direct channels (Email, SMS, Push) and marketing automation platforms like Klaviyo, Insider, Braze, or SFMC.
• Ability to collaborate with Creative, Data, Product, CX, Engineering, and Growth teams.
• Experience managing small teams or leading cross-functional squads.
• Strong communication, planning, and execution discipline.
• Advanced English.