Company : Jbj Home Investments Llc
Position Title : Acquisitions specialist / Follow Up Specialist
Reports To : Director of Acquisitions
Job Type : Full-time
Work Location : Fully Remote
Qualifications / Skills / Experiences (required) :
- Must have 2+ years of phone or call center experience (US real estate acquisition background is preferred with a proven track record)
- Very articulate, confident in speaking with foreigners, has a neutral accent
- Able to determine the motivation and pain points of the seller
- Has a customer-centric mindset and not just after hitting their numbers
- Has excellent organizational, time management, and follow-up skills
- Strong working knowledge of Google Docs and MS Office including Word, Excel, Outlook, and PowerPoint
- Must be ambitious!
We're looking for a real "Go-Getter" who wants to serve and add value
- Lives out our core values - Integrity, Teamwork, 12 Push up Mentality, Energy
- Professional in attitude and appearance
- Possess the ability to connect with a variety of personalities
- Extremely strong phone skills; ability to set and close appointments over the phone
- Ability to use or quickly learn real estate specific CRM and marketing / lead technologies
- Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line
- Someone who takes an ownership mentality in all that is done in this position
- Outstanding written, grammar, & verbal communication skills with ability to interact with all levels of an organization
- Must possess excellent organization and problem-solving skills
- Excellent time management skills and ability to adhere to schedules / deadlines
- Ability to work during EST hours weekdays and some Saturdays
- Enthusiastic about providing best possible customer service for clients and customers
- A role up your sleeves, and all hands-on deck mentality to cross functional tasks and assignments
- Strong relationship management and the ability to drive multiple tasks to completion successfully
- Resourceful team player and a positive "can-do" attitude with the ability to work in a fast-paced environment
- Good attendance record
- Willing to learn the industry and help us maintain and grow our marketplace position
- Must speak, write, and adapt to U.S. English culture fluently.
This is MANDATORY.
Position Summary : As a Acquisitions Specialists / Follow Up Specialist, you will take sales calls to handle leads and convert them to sales appointments.
You will have your remarkable probing and analytical skills in determining whether a qualified lead is a quality lead that will become a worthwhile investment for the company.
Duties and Responsibilities :
Lead Nurturing and Follow-ups :
- Follow-up on leads in a timely manner
- Answer / return / follow up phone calls generated by lead system
- Enter / maintain / track / follow up with all leads in the Prime CRM system (Podio)
- Receive calls from all marketing channels and evaluate all leads
- Determine if the motivation level of leads is strong before forwarding it to the Acquisition Team
- Nurture and build rapport with leads to help decide what is the best resolution based on their property's condition and customer need
- Provide in-depth, and exhaustive notes on Prime CRM system (Podio) to facilitate a seamless, and informed transition between sales and delivery
- Do inbound and outbound calls to homeowners and tell them about how they could benefit from our services
- Provide the required lead count daily / weekly as set by the Operations and Management team
- Generate quality and valid leads on a day-to-day basis
- Ensure that client and company information will be held as strictly confidential outside the company
- Attend business meetings and trainings as required
Script adherence / script improvement :
- Effectively and efficiently use the follow up scripts and / or call objection during calls
- Test and evaluate consumer response to different negotiations tactics and scripts
- Be willing to adapt to new techniques, technologies, and sales best practices deemed necessary by COO / CEO
Quality :
- To abide by the rolled-out Quality guidelines by Prime Cash Offers Quality team
- To disposition calls from computer on the approved Acquisitions SOP of Prime Cash Offer
System / equipment requirements :
System / equipment requirements : Please be guided to send your requirements
- 1.) Laptop / desktop with at least 4GB RAM and i3 processor.
- Please provide a screenshot of your device specifications.
- 2.) What is your Internet Provider and your Backup internet :
- 4.) A photo of your wired USB noise-canceling headset (REQUIRED)
Schedule :
8-hour shift - 10 AM - 7 PM EST with 1-hour lunch break
Evening shift
Night shift
Supplemental Pay : Performance bonus
Application Question(s) : Please answer the following honestly.
1.) Do you have sales / lead generation experience and for how long?
Please share your experiences with this.