Queue Manager

Tata Consultancy Services; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading IT Services company in São Paulo is seeking a Senior Queue Manager to oversee ticket management processes, ensuring optimal workflow and performance. The ideal candidate will have strong organizational skills and experience in queue management. This position offers opportunities for professional development, health insurance, and a diverse work environment focused on teamwork and inclusion.

Serviços

Health insurance

Dental Plan

Meal / Food Voucher

Childcare assistance

Gympass

Free TCS Learning Portal

International experience opportunity

Qualificações

• Experience in managing queues and ticketing systems.
• Strong prioritization and organizational skills.
• Ability to analyze performance metrics.

Responsabilidades

• Monitor and manage ticket queues efficiently.
• Acknowledge, triage, and prioritize incoming tickets.
• Track queue performance and ensure adherence to service levels.

Conhecimentos

Queue management

Ticket triage

Performance tracking

Descrição da oferta de emprego

Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Senior Queue Manager, Onsite, SAO PAULO who wants to learn and transform his career.

In this role you will : (responsibilities)

The Queue Manager focuses on executing the flow of tickets, ensuring efficiency, prioritization and adherence to service levels.

Responsibilities :

• Monitor and manage queues
• Acknowledge receipt of tickets
• Triage tickets
• Prioritize tickets
• Assign tickets to appropriate resolver
• Manage tickets end to end
• Track and report queue performance, workload and team efficiency
• Perform tickets quality assurance
• Develop and refine queue management processes

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

TCS Benefits – Brazil :

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal / Food Voucher
• Childcare assistance

• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

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