Principal Success Architect

Servicenow; São Paulo; Presencial; BRL 200.000 - 250.000; Tempo integral

Resumo da oferta

A leading tech service provider seeks a Customer Outcomes Principal Success Architect in São Paulo to enhance customer adoption and success by developing executive relationships and strategic roadmaps. Candidates should have over 12 years of experience managing digital transformations, a strong background in consulting, and the ability to cultivate relationships with C-suite leaders. This role offers the opportunity to significantly impact client success through strategic guidance and partnership development.

Qualificações

• Experience in management consulting focused on technology-enabled transformations.
• Expertise in digital transformation design, implementation, and management.
• Strong executive relationships with C-suite leaders and business line leaders.

Responsabilidades

• Develop executive relationships with CIO, CFO, and CHRO.
• Understand client goals and create strategic roadmaps.
• Advocate for best practices and contribute to customer success metrics.

Conhecimentos

Digital transformation expertise

Executive relationship management

Program management

Account partnering relationships

Formação académica

12+ years in professional services or equivalent

Ferramentas

ServiceNow product suites

Descrição da oferta de emprego

Company Description

It all started in sunny San Diego, California in when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey.

Join us as we pursue our purpose to make the world work better for everyone.

You will be part of the Customer Outcomes team.

Our purpose is to accelerate platform adoption and improve customer outcomes.

We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 's of customer engagements.

What you get to do in this role

The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across 1-3 customers.

The over-riding objective for the Success Architect will be to improve Customer Outcomes at these managed accounts leading to customer's product adoption, renewals, and expansion of ServiceNow offerings with the account.

• Service 1-3 large enterprise customers
• Develop executive relationships with CIO,CFO,CHRO and business leaders
• Understand goals and develop customer roadmap
• Execute winning co-delivery models
• Develop relationships with ecosystem partners
• Develop implementation strategies and readiness process to accelerate time to value
• Establish delivery operating model governance
• Maintain account level relationships for clear value proposition within the account
• Participate in account delivery governance
• Advocate / champion ServiceNow's best practices
• Contribute expertise on how advisory, expert services, and Co-Delivery can be optimized
• Provide high customer sat metrics for assigned accounts

Qualifications

• 12+ years progressive experience as part of a professional services organization; or equivalent education / experience
• Management consulting role at a top-tier consulting company or equivalent focused on technology (Digital / SaaS / Enterprise Software) enabled transformations
• Experience at F accounts
• Understanding of issues and goals driving digital transformation across industry
• Depth in digital transformation design, implementation, and management
• Expertise in one industry, "minors" in one or two additional industries
• IT, HR, ad GBS Transformation experience
• Executive relationships with CIO, CFO, CHRO and business line leaders
• Experience identifying goals and solving challenges
• Experience serving as part of a client account leadership team
• Experience expanding offerings with clients
• Experience integrating with other account functions in developing account strategies and Customer Outcomes plans
• Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSI's
• 5+ years large program experience (multi-tracked, OCM)
• Experience managing outcomes to a CxO position
• Co-Delivery experience with Big 4, large SI's
• Knowledge of ServiceNow
• mínimal, experience with multiple ServiceNow product suites

Work Personas

We approach our distributed world of work with flexibility and trust.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.