Operations Manager

Gear Inc.; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A BPO services company is urgently hiring for an Operations Manager in São Paulo, Brazil. The role involves managing program operations and KPIs, collaborating with team members, and producing operational reports. Candidates should have at least 2 years of experience in a similar role, excellent communication skills, and the ability to work during shifts, including holidays. The pay starts from R$26 per month, and the position requires in-person attendance.

Qualificações

• At least 2 years of working experience as an Operations Manager or equivalent role in a BPO setup.
• Proven track record of meeting and delivering targets and commitments.
• Willing to work on public holidays and shifting schedules.

Responsabilidades

• Overall in charge of managing program operations and KPIs set by the client.
• Host internal and external Business reviews regularly.
• Develop, manage, and maintain employee productivity goals.

Conhecimentos

Operations Management

Staff Management

Communication

Analytical Skills

Problem-Solving

Ferramentas

Google Suite

Descrição da oferta de emprego

Urgent Hiring!

Operations Manager-Brazil

Key skills and experience

• At least 2 years of working experience as an Operations Manager or equivalent role in a BPO (Business Process Outsourcing) setup;
• Managed at least 100 staff across multiple lines of business;
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely;
• Proven track record of meeting and delivering targets and commitments;
• Content moderation environment work experience is a plus but not required;
• Proficient in Google Suite and online collaboration tools is a plus;
• Capable of building productive business relationships with clients;
• Strong organizational, managerial, critical thinking, creative thinking, problem‑solving, decision‑making, and analytical skills;
• Willing to work on public holidays and shifting schedules, including night shifts when needed.

Responsibility

• Overall in charge of managing program operations and KPIs set by the client, such as Quality Efficiencies, Staffing, and Service Level;
• Effective collaboration with team members and co‑managers, immediate superior, and others;
• Support groups / departments such as GA, HR, Recruitment, IT, Training and Quality, and Workforce Management define action plans that resolve issues and drive continuous improvement;
• Daily communication with the client to align expectations;
• Host internal and external Business reviews regularly and present operational performance, clearly communicate insights, and ensure all operational concerns are addressed;
• Manage program daily and monthly operating metrics within budgeted expense parameters;
• Develop, manage, and maintain employee productivity goals against departmental standards;
• Produce monthly operating reports detailing center activity, trend analysis, goals / objective status, and special projects;
• Coordinate with the Site Senior Manager on Human Resource recruiting, training, development, and retention.

Pay : From R$26, per month

Application Question(s)

• Do you have legal Authority to work in Sao Paulo, Brazil?

Work Location : In person

Application Deadline : 30 / 12 / 2024