| IT HelpDesk Senior Engineer

Confience; Jundiaí; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading technology company in Brazil is seeking a Senior IT Engineer to be the primary contact for internal IT operations across multiple regions. This role requires strong technical knowledge and leadership skills. Responsibilities include managing IT support, endpoint security, and optimizing IT operations. The ideal candidate should have at least 8 years of experience in IT support and a deep understanding of Windows and SaaS tools. Competitive benefits and continuous learning opportunities are provided.

Serviços

Continuous learning opportunities

Competitive benefits

Qualificações

• 8+ years of IT support and endpoint management experience.
• Deep experience with Windows and macOS.
• Hands-on expertise with Intune and device management.

Responsabilidades

• Manage global helpdesk operations and provide L1 / L2 / L3 support.
• Administer core SaaS tools and security policies.
• Lead technical coordination during incidents and outages.

Conhecimentos

Strong communication skills

Empathy and strong people skills

Self-driven and accountable

Ability to manage priorities independently

Continuous learning mindset

Ferramentas

Endpoint Central

Intune

Microsoft 365

Descrição da oferta de emprego

Descrição

Requirements of the role

The Senior IT Engineer will be the primary point of contact for internal IT operations across four regions (India, USA, Brazil, and Germany). This is a highly autonomous, hands‑on role requiring strong technical expertise, responsibility, and leadership. You will ensure infrastructure stability, endpoint security, user experience, and seamless IT operations across all time zones.

Responsabilidades e atribuições

1. End-User Support & IT Operations

   Manage global helpdesk operations and provide L1 / L2 / L3 support for Windows / macOS users. Handle complex technical issues and drive permanent fixes. Deliver efficient remote support across regions and ensure smooth onboarding / offboarding. Maintain and optimize ITIL processes (Incident, Change, Problem, Request Management). Create and maintain IT documentation, SOPs, and knowledge base articles.

2. SaaS Administration & Security

   Administer core SaaS tools such as ManageEngine Endpoint Central, Ticketing systems, and email security tools. Create, test, and deploy endpoint / security policies (patching, device control, USB restrictions, compliance rules). Configure and manage SSO, MFA, Conditional Access, and basic identity governance. Work closely with the security team to improve endpoint posture and maintain compliance.

3. Endpoint Management & Asset Control

   Manage Intune and / or hybrid environment for application deployment, compliance, MDM, and configuration profiles. Maintain accurate asset inventory (laptops, accessories, peripherals, licenses). Coordinate device procurement, vendor communication, and hardware lifecycle management. Drive patch management compliance across all regions.

4. Identity & Access Management

   Administer AD, Entra ID (Azure AD), Group Policies, access assignments, and role-based access. Support access reviews, joiners‑movers‑leavers process, and enforce PAM basics. Ensure timely revocation of accounts and security compliance.

5. Networking & Infrastructure (Good to Have)

   Basic troubleshooting for VPN, firewalls, DNS, DHCP, Wi‑Fi, routers. Liaison with Infra team for escalations and global infrastructure issues.

6. Global Collaboration & Leadership

   Work closely with engineers across Brazil, India, USA, and Germany. Lead technical coordination during incidents and outages. Provide guidance to junior IT team members and function as a senior escalation point.

Requisitos e qualificações

What We Expect from You

• Strong communication skills (written + spoken English).
• Self-driven, accountable, ownership‑first mindset.
• Ability to manage priorities independently.
• Empathy and strong people skills to support global teams.
• Continuous learning mindset (certifications supported by company).
• Ability to explain technical concepts in simple language to non‑technical employees.

Key Requirements (810 Years Experience)

• 810 years of IT support, endpoint management, and SaaS administration.
• Deep experience with Windows, macOS, Microsoft 365 (Exchange, OneDrive, Teams, SharePoint).
• Hands‑on expertise with Intune, Endpoint Central, and device management.
• Experience supporting hybrid environments (Microsoft 365, Entra ID, basic AD).
• Familiarity with SSO (Okta, Azure AD SSO, Google Workspace SSO).
• Good understanding of ISO 27001, SOC 2, NIST, and security best practices.
• Strong troubleshooting across hardware, OS, network, VPN, and SaaS services.
• Experience in handling escalations and coordinating IT operations across regions.