Incident Management Specialist

Bebeemonitoring; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading technology company in São Paulo is seeking a Monitoring Team member. You will monitor business systems, manage incidents, and collaborate with teams for effective communication. Ideal candidates have a background in monitoring or incident management, fluency in English, and experience with tools like Grafana is a plus. The role offers a supportive environment that prioritizes innovation and professional development. A commitment to diversity and comprehensive benefits are also key aspects of this position.

Serviços

Supportive team environment

Professional growth opportunities

Comprehensive benefits

Competitive compensation

Diverse workplace

Qualificações

• Minimum 1 year of experience in Monitoring or Incident Management.
• Willingness to develop a career in Incident Management.
• Ability to communicate clearly with teams and stakeholders.

Responsabilidades

• Monitor multiple business systems for incident detection.
• Execute redundancy protocols based on service type.
• Coordinate incident communication with multiple parties.
• Conduct investigations to determine incident root causes.

Conhecimentos

Development in Incident Management

Monitoring and Incident Reporting methodologies

Strong command of English

Ferramentas

Grafana

Descrição da oferta de emprego

About us

We are a leading technology company in the gaming industry. Our company was founded in and has a premium listing on the Main Market of the London Stock Exchange. Our business combines software, services, content, and platform technology to drive excellence and innovation across the sector. We deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience. We believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Embracing differences and maintaining transparency in our processes is the core of our commitment to responsible business practices. Join us in leveling up your career!

Position Overview

You will be working as part of the Monitoring Team, which is a crucial part of the Incident Report Operational Center (IROC). The team is dedicated to centralizing incident monitoring, detection, and initial response across all relevant systems. Perform Monitoring, Incident Management, Redundancy and Incident Reporting activities. Work on shifts (16 / 7 coverage).

Key Responsibilities

• Monitor multiple business systems and detect incidents across multiple service dependencies.
• React by executing appropriate redundancy protocols based on service type.
• Coordinate incident communication with multiple parties.
• Familiarize yourself with Incident Management documentation.
• Learn the company products at a technical and operational level, including backend settings, integrations and monitoring dashboards.
• Liaise with third parties during Incident Management.
• Understand how the environments and available configurations work.
• Acquire insight into Incident Management processes in a global company.
• Communicate daily with other teams in and outside the company.
• Constantly develop skills and get new knowledge in the Incident Management domain.
• Carry out investigations to determine Incident root causes.

Qualifications

• You are willing to develop your career in Incident Management.
• You have previous experience in Monitoring, Incident Management or a similar role (1 year minimum, 2 or more years recommended).
• Possess knowledge of Monitoring and Incident Reporting methodologies and processes.
• Have strong command of English for both written and spoken communication, ensuring clear and professional interaction with internal teams, clients, and external stakeholders.
• You'll get extra points for having experience working with Grafana or similar tools.

Benefits

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

How to Apply

To apply please send your CV and add a brief motivation letter covering your goals, your current experience in Monitoring or related fields, and / or working in a corporate environment.