Help Desk

Infosys Limited; São Paulo; Presencial; BRL 45.000 - 60.000; Tempo integral

Resumo da oferta

A global consulting firm in São Paulo is seeking Help Desk professionals to join their LATAM contact center. This role involves handling HR inquiries related to attendance and payroll, assisting employees with self-service tools, and managing HR Helpdesk tickets. The ideal candidate will be a graduate with strong communication skills in Portuguese or Spanish & English, and at least 2 years of experience with HR systems like SuccessFactors. The position offers flexible hours and a comprehensive benefits package.

Serviços

Transport vouchers

Meal vouchers

Childcare assistance

Life insurance

Funeral assistance

Medical and dental insurance

Qualificações

• Minimum 2 year Experience with HR systems and tools.
• Strong communication in Portuguese or Spanish & English.
• Experience specific to Hire to Retire Data administration for LATAM region is a plus.

Responsabilidades

• Handle inbound calls for HR inquiries related to attendance and payroll.
• Process and validate changes in HR systems ensuring data accuracy.
• Assist employees with HR processes and self-service tools.
• Manage tickets via HR Helpdesk platform within defined SLAs.
• Identify recurring issues and propose process improvements.

Conhecimentos

Strong written and verbal communication skills

Results and deadline driven

Ability to work independently and as part of a team

Computer proficiency (MS Office)

Proficient in Portuguese or Spanish & English

Formação académica

Graduate in any stream

Ferramentas

SuccessFactors

SAP

Workday

ServiceNow

Descrição da oferta de emprego

Infosys Brazil is looking for professionals with the profile of Help Desk to join our team.

Main Activities and Responsibilities

Be part of LATAM contact center team, handling inbound calls and be the first point of contact for queries related to Time & Attendance Management, Employee Data Administration, Leave of Absence Management and Payroll.

Process and validate changes in HR systems (e.g., SuccessFactors) ensuring data accuracy.

Assist employees with self-service tools and guide them through HR processes.

Respond to payroll-related inquiries (salary, deductions, tax, overtime, benefits).

Investigate and resolve discrepancies in collaboration with payroll teams.

Provide clear, timely resolutions and escalated complex cases when necessary.

Manage tickets via HR Helpdesk platform (e.g., ServiceNow) within defined SLAs.

Maintain detailed documentation of cases and resolutions for audit and compliance.

Provide proactive communication and status updates to employees.

Escalate non-transactional, production, issues promptly and according to established protocols.

Identify recurring issues and propose process improvements.

Ensure adherence to LATAM labor laws and company policies.

Supports TL in training, daily reviews and escalations resolutions.

Participate and contribute towards process transformation & automations.

Required Qualifications

Must Have

• Graduate in any stream.
• Strong written and verbal communication skills.
• Results and deadline driven.
• Ability to work independently and as part of a team.
• Minimum 2 year Experience with HR systems and tools such as SuccessFactors, SAP, Workday etc. and ticketing tools like ServiceNow.
• Computer proficiency (MS Office – Word, Excel and Outlook).
• Proficient in Portuguese or Spanish & English language (Read, Write, Speak).

Good to have

• Experience specific to Hire to Retire Data administration for LATAM region.

Additional Information

Type of work : CLT, Flexible hours.

Benefits package

• Transport vouchers.
• Meal vouchers.
• Childcare assistance.
• Life insurance.
• Funeral assistance.
• Medical and dental insurance.

Career

• Global work on national and international clients and / or projects, possibility of international career movement.

About Us

Infosys is a global leader in next-generation digital services and consulting.

We enable clients in more than 50 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.