Head SCA Customer Insurance Distribution

DHL Germany; Campinas; Presencial; BRL 150.000 - 200.000; Tempo integral

Resumo da oferta

A leading international logistics provider is seeking a professional to develop its customer insurance sales organization in South and Central America. The role involves maintaining relationships with underwriting teams, conducting sales trainings, and ensuring compliance with local laws. Ideal candidates have 5-10 years of experience in insurance sales, solid knowledge in marine cargo insurance, and strong communication skills. This position offers great opportunities for professional development and competitive compensation.

Serviços

Great opportunity to work for the biggest logistics company

International and virtual environment

Flexibility and learning opportunities

Tempting compensation and benefits

Qualificações

• 5-10 Years of experience in leading SCA Insurance Sales.
• Familiar with global cargo insurance program structure.
• Solid technical knowledge in marine cargo insurance.

Responsabilidades

• Develop customer insurance sales organization in SCA region.
• Maintain relationships with underwriting teams.
• Conduct customer product and sales trainings.

Conhecimentos

Sales experience

Insurance knowledge

Communication skills

Technical knowledge

Microsoft Office proficiency

Formação académica

University degree in business administration, insurance or economics

Descrição da oferta de emprego

Overview

Please submit your resume in English

About DHL and IRM: DHL Group, the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our AMERICAS region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose

To be responsible to develop IRM’s South, Central America (SCA excl. Mexico) customer insurance sales organisation and its results worldwide in accordance with IRM London EVP and/or SVP management instructions, placement processes and strategy and in close cooperation and alignment with DHL BU’s. Focus is on the sale of customer insurance or extended liability terms (SVP) and conditions to direct DHL customers and prospects. This may involve personal active sales calls to potential clients in accordance with regional, national activities & targets.

To maintain and develop existing business, products, solutions with clear focus on winning market share with BU’s and their clients in order to achieve outstanding growth and risk transfer worldwide.

Maintain and develop relationships with the underwriting team of IRM in London, where required with local (fronting) insurer and IRM insurance partners. Ensure right products are developed and available at all digital and analogue points of sale per customer segment and/or DHL BU.

To ensure IRM Customer Sale Organisation will efficiently train and support the customer insurance sales force and relevant staff within the DHL BU’s in customer insurance matters enabling sales.

Closely cooperate and align claims handling requirements following customer insurance sale with the IRM SVP SCA Claims London so after sales services are of outstanding experience to DHL BU’s and/or their customers.

To conduct customer product and sales trainings, introduce an effective sales performance reporting, maintain effective management of internal and external meetings

Ensure compliance with local (insurance & tax) laws and regulations when conducting customer insurance sales globally and the commercially and legally correct selection of the customer solution (Cargo Insurance vs. SVP)

Your tasks

• Together with the business units build a SCA customer insurance sales and distribution organisation within your region
• Increase both Customer Insurance sales premium & placement of number of policies
• Regular trainings, sales and support to regional and national IRM Customer Insurance sales departments, all BU’s and develop way of embedded insurance sales within your region
• Ensure product uniformity of customer insurance product group worldwide and its ancillary processes, new product development for customer segments such as but not limited to wine and spirits, perishables, IP, healthcare
• SCA insurance market relations and solution development for IRM for facultative product placement of solutions outside captive appetite
• Implementation of IRM sales approach and training scheme on customer insurance
• Overall relationship management and development with BU’s sales and operations and management
• Target setting customer insurance sales with BU’s
• IT System development and integration for customer insurance services, sales, documentation and claims, its constant adjustment of such system and its functionalities in accordance with IRM Global management strategy
• DHL intranet content and community management on customer insurance materials
• Compliance with all local laws and insurance & tax regulations, advice DHL in each country of service what licenses, registrations or product type is required to be 100% compliant when offering customer insurance to DHL customers in conjunction with IRM head of insurance regulation, Tax compliance
• CI/SVP Sales P&L overview (Sales Revenues, penetration rates, EBIT & loss ratios at BD and DHL level)
• CI/SVP Global and local sales trend analysis
• CI/SVP Monthly dashboard reporting for BD’s
• Global and local CI/SVP data review & operational follow up
• Global BD strategy alignment & relationship management on quarterly calls
• CI/SVP Pricing guidance within insurance parameters provided by Insurance Program Managers
• Global and local BD marketing support
• CI/SVP sales training alignment & tools
• External Customer Workshops
• CI/SVP global and local training tool development & execution
• CI/SVP Expert knowledge/ resources to support
• Customer meeting & technical sales support
• Identification of market share opportunities (for referral to Insurance Program) inc. new product requirements.
• CI/SVP Marketing support
• Certificate & Claims System management and support
• Local and regional regulatory oversight of all materials the BU may develop for marketing and distribution purposes incl. but not limited to quotations and cover confirmation & escalation to IRM management

Stakeholders

• External
• DHL BU customers
• Freight forwarders
• Carriers
• (LOCAL) Insurers
• Brokers
• IT Supplier
• Internal
• In-house Staff & Management DHL BU’s and IRM Insurance Program Managers
• IRM System Architecture manager and IRM Compliance Manager
• IRM Regional, national customer insurance managers and other IRM business line managers
• DHL BU sales and training staff
• DHL BU/GBS IT departments

Management Responsibility

• Manage a department or a small unit that includes multiple teams led by Managers and/or Team Leaders

Your profile

Education Level

• University degree in business administration, insurance or economics

Experience Level

• 5-10 Years of experience in leading a SCA (cargo) Insurance Sales and business development organisation with a logistics company or an insurer or SCA broker
• Is familiar with global cargo insurance program structure and experience in managing corresponding fronting insurance arrangements and distribution networks
• Knowledge of the transport or freight forwarding business and the sale of cargo insurance, track record of having grown business premiums and volume
• Solid technical knowledge in marine cargo insurance and claims, product clauses and design as well as pricing
• Actual sales experience at some point in the past professional career in front of customers with the aim to win business
• Advance personal computer skills and demonstrated competency in using Microsoft Office applications, including Outlook, Word, Excel, PowerPoint

We offer

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.