Fulfillment Center Operations Program Manager, Fullfillment By Amazon

Amazon.Com; Distrito Federal; Presencial; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading e-commerce platform in Brasília seeks a Program Manager to support Fulfillment By Amazon (FBA) operations. In this role, you'll manage and optimize processes across teams to enhance Seller Experience. You'll collaborate with cross-functional teams, utilize data for program improvements, and ensure metrics are tracked effectively. The ideal candidate has advanced skills in Excel and SQL, with experience in project management and process initiatives. Join to make a significant impact on operational success.

Qualificações

• Advanced knowledge of Excel, including Pivot Tables and VLookUps.
• Experience in defining and implementing program requirements using data.
• Project management experience with cross-functional teams.

Responsabilidades

• Link between FC Operations and FBA Business teams.
• Identify and propose improvements to existing processes.
• Track metrics and assess initiative impact.

Conhecimentos

Advanced Excel (Pivot Tables, VLookUps)

SQL

Program or project management

Cross-functional collaboration

Process improvement using data

Proficient in English

Descrição da oferta de emprego

DESCRIPTION

At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, so we act intentionally to make our internal environment reflect the plurality of the businesses we play and the customers we serve. In Brazil we have a Diversity, Equity and Inclusion squad made up of representatives from different roles and areas, because this agenda requires different perspectives and multiple experiences. Our leadership is committed and understands their role in acting on our leadership principles, with the purpose of 'Strive to Be Earth's Best Employer'.

Are you looking for a new challenge in a fast‑paced, innovative company? Come make history in Amazon's Brazil team! Amazon strives to be Earth's most customer‑centric company, where people can find and discover virtually anything they want to buy online. Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices.

POSITION

Program Manager (PM) to support Fulfillment By Amazon (FBA) Brazil. This position will be based on an Amazon Fulfillment Center (FC) and will support the FBA team to manage its operations. The PM will work closely with various stakeholders (Operations, S&OP, Program, Sales, Transportation, Legal, etc.) to drive strategic and tactical initiatives to improve FBA operations, including Inbound, Outbound and Inventory Management. This role focuses on process improvements across teams, identifying opportunities, mapping processes and proposing optimizations, and managing daily operations.

KEY RESPONSIBILITIES

• Act as the link between FC Operations and FBA Business teams
• Identify gaps, pain points and opportunities in existing processes and propose improvements
• Dive deep on issues to differentiate isolated issues from structural ones
• Own metrics and reports, and track key metrics and initiative impact
• Be creative to create solutions that address pain points/opportunities and improve Seller Experience
• Calculate impact/potential of ideas/pain points, making it tangible
• Influence and support the Product team (both LATAM and global teams) on roadmap prioritization
• Suggest/create programmatic solutions and initiatives while creating business cases for the Product team
• Anticipate bottlenecks, provide escalation management, make trade‑offs and balance business needs versus technical constraints

ABOUT THE TEAM

FBA is one key team in Amazon BR. We manage the operations for sellers that send their inventory to our Fulfillment Center (FC) – from collecting their products to delivering them to customers and handling returns. In FBA, we have several teams that manage SX and operations in this business model. Fullfillment Operations is one of the teams and we manage the whole inventory once it’s received in the FC: inventory management, removals, customer returns, reimbursements and operational processes. We are a data‑driven team that owns metrics tracking and evolution, maps gaps and implements improvements to impact our sellers and customers.

BASIC QUALIFICATIONS

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Experience in program or project management
• Experience working cross‑functionally with tech and non‑tech teams
• Experience in defining and implementing process improvement initiatives using data and metrics
• Proficient in English, both written and oral

PREFERRED QUALIFICATIONS

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience in driving end‑to‑end delivery and communicating results to senior leadership
• Experience leading process improvements

JOB DETAILS

• BRA, DF, Brasilia
• Strategic Account Services
• Project/Program/Product Management - Non‑Tech