Fso Manager

buscojobs Brasil; São Paulo; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A leading service management company is seeking an FSO Manager to oversee regional service operations in Brazil. The role includes managing daily activities and ensuring service levels are met. Candidates should have proven experience in service management, strong communication skills, and proficiency in English, Spanish, and Portuguese. This is a hybrid position that requires work from Curitiba or São Paulo.

Qualificações

• Proven experience in service management or regional operations.
• Strong organizational and communication skills.
• Advanced proficiency in English, Spanish, and Portuguese.
• Ability to work independently and make strategic decisions.
• Experience in stakeholder management and operational governance.

Responsabilidades

• Oversee all regional service operations with a focus on transactional activities.
• Maintain and manage Support and Service Levels.
• Implement agreed changes in support or process.
• Act as SPOC for required notifications and actions.
• Conduct Weekly & Fortnightly Service Reviews.
• Resolve escalations or issues in a timely manner.
• Manage staff rosters and people management.
• Track Dispatch and Schedule visits.
• Create and track Non Standard Service Requests.

Conhecimentos

Service management

Organizational skills

Communication skills

Stakeholder management

Strategic decision-making

Descrição da oferta de emprego

Overview

We are seeking an FSO Manager to oversee all regional service operations, with a strong focus on transactional activities at each local site, ensuring alignment with local business functions and entities.

This position follows a hybrid work model and must be performed from either Curitiba (PR) or São Paulo (SP).

Responsibilities

• Responsible for day to day activities on the ground and the primary responsibilities :
• Responsible for maintaining and managing Support and Service Levels.
• Responsible for timely implementation of any agreed changes in support or process.
• Represent the region / country and act as SPOC for all required notifications / communications / actions / reporting.
• Operational Governance – Weekly & Fortnightly Service Reviews with respective counter parts
• Timely resolution of any Escalations or Issues.
• Manages staff rosters for country and People management of all the staff in the country.
• Request and tracking of Dispatch and Schedule visits.
• Creation and tracking of any Non Standard Service Requests.

Requirements

• Proven experience in service management or regional operations.
• Strong organizational and communication skills.
• Advanced proficiency in English, Spanish, and Portuguese .
• Ability to work independently and make strategic decisions.
• Experience in stakeholder management and operational governance.