Field Support Analyst

Tata Consultancy Services; Acre; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A major IT Services firm in Brazil is seeking a Field Support Analyst to provide hardware and software support for clients. The candidate will act as the first point of contact for clients regarding computer systems, require intermediate English, and possess knowledge of Windows and basic networking. This position offers comprehensive benefits including health and dental insurance, meal vouchers, and access to training resources. Join us to grow your career in a collaborative environment!

Serviços

Health insurance

Dental Plan

Life insurance

Transportation vouchers

Meal / Food Voucher

Childcare assistance

Gympass

TCS Cares – free psychological assistance

Reimbursement of Certifications

Free TCS Learning Portal

International experience opportunity

Discount Partnership with Universities

Referral bonus program

Performance recognition programs

Qualificações

• Intermediate English proficiency.
• Knowledge of Windows OS for laptops/desktops.
• Understanding of networking at L2 level.

Responsabilidades

• Provide hardware and software support for laptops and desktops.
• Coordinate with vendors for issue resolution.
• Act as the first point of contact for clients regarding computer systems.
• Ensure proper logging and documentation of issues.
• Monitor performance and prepare detailed reports.

Conhecimentos

Intermediate English

Laptop / Desktop Windows Knowledge

Networking (L2 level)

Ferramentas

MS Office

Teams

Descrição da oferta de emprego

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for a Field Support Analyst who wants to learn and transform his career.

In this role you will : (responsibilities)

• Laptops / Desktops
• Thin client
• Basic printer support
• Coordinate with a third‑party vendor for hardware or software issues
• Hardware repair (break fix)
• Software repair (break fix)
• Repair services (Break‑Fix) will be managed by a dedicated Desk Side engineer at each site
• Engineers must maintain, update, and oversee every aspect of computer networks
• Assist customers in their inquiries and provide troubleshooting support when needed
• Provide training and assistance to IT technicians and help desk technicians
• Design computer systems to meet the particular needs of the organization
• Act as the first point of contact for clients concerning their computer systems and hardware issues
• Ensure proper logging and documentation of all issues
• Monitor daily performance of systems
• Turn in detailed reports for technical assistance requests, including the procedure utilized to resolve the issue, dates and times, and the individuals involved in the case
• Install and configure computer applications

Portuguese Language (English as a Second Language)

Support services at the user’s Desk (Desk Side) – Service hours will be covered according to the need of the locality. For Manufacturing Plants, 7x24 coverage is required. In locations with business hours, service will be provided during business hours.

Remote Support Services at the User’s Desk (Remote Desk Side) – Remote support at the User’s Desk applies to sites that do not have constant service coverage.

Mandatory Skills

• Intermediate English
• Laptop / Desktop Windows Knowledge, Networking (L2 level)

Desirable Skills

• MS Office, Teams

What do we offer?

• Health insurance
• Dental Plan
• Life insurance
• Transportation vouchers
• Meal / Food Voucher
• Childcare assistance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs / day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

Inclusive Culture

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!