English-Speaking Technical Support Representative

Mindy Support; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global customer service provider is seeking a Customer Support Agent to engage with clients through various channels. The ideal candidate will have proficiency in English (C1 level) and experience in customer support. Responsibilities include resolving inquiries, supporting technically, and maintaining client relationships. This full-time remote position offers $900 for the first two months, increasing to $950 thereafter, along with bonuses and benefits including paid vacation and sick leaves.

Serviços

20 paid days of vacations

10 days of sick leaves

Training provided

Qualificações

• Demonstrated customer support experience with relationship management.
• Ability to analyze customer requests and suggest improvements.
• Competence in onboarding new clients using tools like WhatsApp/Google Meet.

Responsabilidades

• Politely respond to customers’ inquiries in a timely manner.
• Support with technical questions and resolve issues.
• Maintain a detailed understanding of services to assist customers.

Conhecimentos

Proficiency in written English at the C1 level

Strong problem-resolution skills

Ability to handle sensitive customer information confidentially

Experience with Windows OS

Ability to work under stress calmly

Focus while working remotely

Descrição da oferta de emprego

Join our fast growing company as a Customer Support Agent (with English C1 language skills).

It is a remote full-time position.

Start date : 05.01.2026

Schedule : 8 AM - 8 PM; 8 PM - 8 AM CET, 24 / 7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)

At Mindy-Support you have great opportunity to get :

• Experience in the international company working with people around the globe;
• Compensation – $900 for the first 2 months, and $950 after 2 months;
• Bonus - $50 depending on the execution of the KPI per month;
• Training will be provided by the company and the client;
• 20 paid days of vacations and 10 days of sick leaves per year;
• Management's attention, support and motivation.

Responsibilities

• Politely respond to customers’ inquiries in a timely manner;
• Support with technical questions;
• Cooperate with development and QA teams to resolve issues from customers;
• Analyze customer requests and suggest improvements;
• Develop healthy Customer Relationship;
• Keep clients engaged and regularly using products;
• Constant follow up on clients and leads: service usage, issues, renewals;
• Maintain a detailed understanding of Valo Motion services, assist customers with questions and suggest the best solutions for their needs;
• Build customer loyalty and retention;
• Resolve customer issues;
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with Valo Motion;
• Build Trust and Transparency with Clients;
• Onboard new clients via WhatsApp / Google Meet;

Qualifications

• Proficiency in written English at the C1 level;
• Experience with Windows OS will be an advantage;
• Prior experience in Customer Support, demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plus;
• Strong problem-resolution skills;
• Ability to handle sensitive customer information with confidentiality and discretion;
• Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;
• Ability to remain focused while working remotely;

Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with Mindy-Support!