Customer Support & Revenue Operations Specialist

Fullpond; Santa Maria; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A fast-growing real estate startup is seeking a Customer Support & Revenue Operations Specialist. This hybrid role involves helpdesk support, HubSpot operations, outbound sales assistance, and marketing support. Ideal candidates will have strong customer support experience, a proven track record with HubSpot, and exceptional communication skills. The position offers remote work opportunities, career advancement, and competitive compensation.

Serviços

Fully Remote Position

Opportunities for career advancement

Respect for local holidays

Impactful work with a mission-driven company

Competitive salary and performance-based incentives

Qualificações

• 2+ years of customer support or helpdesk experience, preferably in B2B SaaS.
• Hands-on experience with HubSpot's Service and Sales Hubs.
• Excellent English communication skills, both written and verbal.

Responsabilidades

• Serve as the primary responder for inbound support tickets.
• Manage and optimize workflows and automations in HubSpot.
• Execute outbound email campaigns targeting prospects.

Conhecimentos

Customer support experience

HubSpot operations

Excellent communication skills

Multitasking abilities

Organizational skills

Ferramentas

HubSpot

Google Workspace

ClickUp

Canva

Descrição da oferta de emprego

Position Summary

We are looking for a Customer Support & Revenue Operations Specialist to join a fast-growing real estate startup in the U.S. This is a hybrid role that combines helpdesk support, HubSpot operations, outbound sales assistance, and light marketing support.

The ideal candidate has strong experience managing support tickets, excellent communication skills, deep familiarity with HubSpot, and the ability to multitask across customer support, RevOps, and sales processes in a fast-paced startup environment.

Key Responsibilities

• Customer Support & Helpdesk (40–50%)
• Serve as the primary responder for inbound support tickets from users.
• Monitor, triage, and resolve issues through HubSpot Service Hub.
• Maintain strong response / resolution times with empathetic, professional communication.
• Document common issues and build internal resources or playbooks.
• HubSpot Operations & Administration (20–25%)
• Manage and optimize workflows, pipelines, automations, and ticket management across HubSpot.
• Maintain data accuracy for contacts, deals, and support tickets.
• Support setup and QA of new sequences, processes, and automation in HubSpot.
• Pull basic reports on sales activity, ticket volume, and marketing performance.
• Outbound Sales & Appointment Setting (20–25%)
• Execute outbound email campaigns and sequences targeting prospects such as real estate agents or brokers.
• Qualify inbound and outbound leads following defined playbooks.
• Set calls and demos for the sales team.
• Track all activities and updates inside HubSpot.
• Marketing Support (5–10%)
• Assist with email marketing campaigns, list building, and segmentation.
• Support basic digital marketing tasks as needed.

Required Qualifications

• 2+ years of customer support or helpdesk experience (B2B SaaS experience preferred).
• Hands‑on experience with HubSpot, including:
• – Service / Operations Hub (tickets, workflows, automation)
• – Sales Hub (pipelines, deals, sequences, tasks)
• Proven success managing support tickets as a core responsibility.
• Experience supporting outbound sales workflows, sequences, and appointment setting.
• Familiarity with email marketing or digital campaign support.
• Excellent English communication skills (written and verbal).
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Comfortable working in a fast-paced startup environment with shifting demands.
• Availability to work 9:00 AM – 5:30 PM MST.

Preferred Qualifications

• Experience in real estate or PropTech industries.
• Familiarity with Google Workspace, ClickUp, and Canva.
• Experience building support documentation, macros, or knowledge base articles.
• Track record of improving support metrics or boosting outbound meeting conversions.

What We Offer

• Fully Remote Position! Work from anywhere in the world.
• Professional Growth: Opportunities for career advancement and skill development.
• Take Your Local Holidays: We respect your cultural and personal commitments.
• Impact: Join a mission-driven U.S. startup where your work directly enhances customer experience and revenue operations.
• Compensation: Competitive salary and performance-based incentives.