Customer Support Associate

Arrow Electronics, Inc.; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading electronics company in São Paulo is seeking a Customer Support Associate to provide expert internal and external support for sales teams. The ideal candidate will have at least two years of customer support experience, preferably in the electronic components industry, and possess advanced English proficiency. Responsibilities include managing the order process and addressing complex customer issues. This full-time position offers health insurance, life insurance, and an annual hiring range of R$43 to R$52 per hour.

Serviços

Health insurance

Dental insurance

Life insurance

Employee Assistance Program

Vale-Refeição

Qualificações

• Minimum two years of experience in customer support.
• Experience in the electronic components industry preferred.
• Strong English communication skills required.

Responsabilidades

• Provide expert customer service and support to the sales team.
• Manage the order to invoice process including order entry.
• Handle escalations and address post-delivery issues.

Conhecimentos

Customer support experience

Advanced English proficiency

Intermediate Excel knowledge

Formação académica

College degree in Business or International Relations

Descrição da oferta de emprego

Position

Customer Support Associate

What You’ll Be Doing

• Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
• Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.
• Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and / or action plans to internal sales team staff.
• Backlog management.
• Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc.).
• Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
• Provide first point of escalation after initial set of expedites, complete bond requests from Inside Sales, own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses.
• Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert's, Quality, etc.) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.) while working origin of any SMI (Slow Moving Inventory) and Sludge.

What We Are Looking For

• At least two years of experience with customer support required
• Experience in electronic components industry preferred
• Pursuing a college degree or graduated with a major in Business, International Relations, or equivalent
• Advanced English Proficiency required
• Intermediate Excel knowledge required

What’s In It For You

• Health insurance - ophthalmology is included in the medical plan.
• Dental insurance.
• Sesc Credential – Access lazer activities.
• Life insurance.
• Farmácia agreement – agreement with the entire Golden Farma network for the purchase of medicines and perfumery.
• Vale-Refeição for Sodexo Pluxee, worth R$
• per working day of work.
• Employee Assistance Program (EAP)
• Annual Hiring Range / Hourly Rate
  • R$43,
  • R$52,

Location

BR-SP-Sao Paulo, Brazil (Rua Jose Gomes Falcao)

Time Type

Full time

Job Category

Business Support