Customer Support Agent (Remote) | Global

Ignis Agency; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A fast-growing digital company is seeking a Customer Support Agent based in Brazil, Espírito Santo, Vitória, to assist users daily. Responsibilities include answering queries across multiple channels, managing support tickets, and maintaining job listings on platforms. Ideal candidates should possess strong written communication skills in English and be comfortable using online tools. This role offers full-time remote work with competitive compensation in USD and opportunities for growth.

Serviços

100% Remote work

Collaboration with a global team

Competitive compensation in US dollars

Opportunities for growth and training

Qualificações

• Strong written communication in English (clear simple polite).
• Good organization and attention to detail; you like checklists and follow-ups.
• Comfort using online tools (Google Workspace spreadsheets ticketing systems).

Responsabilidades

• Answer user questions via chat, email, and community channels.
• Handle support tickets and follow up until issues are solved.
• Post and maintain job listings on major job boards.

Conhecimentos

Strong written communication in English

Good organization and attention to detail

Comfort using online tools (Google Workspace)

Ability to work in a fast pace

Flexibility to work different shifts

Ferramentas

Zendesk

Google Workspace

Descrição da oferta de emprego

About Us

We are a fast-growing digital company helping people find jobs and helping teams hire faster. We're building simple tools and great support so users have an excellent experience.

The Role

We're looking for a Customer Support Agent to help our users every day. You will reply to questions, solve problems, and keep our platform running smoothly. This role is great for someone early in their career who wants to grow in the digital world.

Location

Location: Remote (work from anywhere)

Schedule

Schedule: Full-time with rotating shifts across global time zones

Contract

Contract: Permanent remote-first

What You’ll Do

Answer user questions via chat, email, and community channels (clear friendly English).

Handle support tickets (e.g. in Zendesk) and follow up until issues are solved.

Help with profile reviews and basic account checks.

Post and maintain job listings on major job boards and social platforms.

Track daily activity in simple spreadsheets and share short status reports.

Escalate technical issues to the right team and keep users updated.

Keep our FAQs and support guides up to date.

What You’ll Bring

Strong written communication in English (clear simple polite).

Good organization and attention to detail; you like checklists and follow-ups.

Comfort using online tools (Google Workspace spreadsheets ticketing systems).

Ability to work in a fast pace and handle repetitive tasks with quality.

Flexibility to work different shifts (we're a global team).

Nice to Have (Not required)

Experience in customer support community management or operations.

Familiarity with job boards (LinkedIn, Indeed etc.) or social posting tools.

Basic understanding of metrics (response time resolution rate).

Why You’ll Love It Here

100% Remote: Work from anywhere with a stable internet connection.

Global Team: Collaborate with friendly teammates across countries and cultures.

Pay in USD: Competitive compensation in US dollars plus performance incentives.

Growth: Clear training simple processes and real chances to learn and advance.

Tools You May Use

Ticketing: Zendesk (or similar)

Communication: Email, chat, and community channels

Productivity: Google Workspace (Docs, Sheets, Drive)

Job Boards & Social Platforms for posting

How to Apply

Interview Process

Quick screening (30 min)

Practical support exercise (45 min)

Final interview (30 min)

We're an equal opportunity employer. We welcome applicants from all backgrounds and time zones.

Key Skills

Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator