Customer Success Specialist

Oneday; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An education technology company in Brazil is seeking a Customer Success Specialist to enhance the student experience. The ideal candidate will forge strong relationships with students and mentors, ensuring engagement and retention throughout the program. This role requires exceptional communication skills, empathy, and an entrepreneurial mindset. The position offers competitive compensation and equity in a fast-paced environment focused on making a meaningful impact in business education.

Serviços

Competitive salary

Equity

Accelerated learning opportunities

Real responsibility and impact in a startup environment

Qualificações

• Exceptional communication skills required.
• Experience in customer success, account management, or community management is a plus.
• Passion for business, startups, or education is highly valued.

Responsabilidades

• Build strong relationships with students and mentors.
• Monitor student progress to enhance engagement and satisfaction.
• Identify and remove barriers for student success.
• Run onboarding sessions and check-ins to support students.
• Gather feedback to drive insights for product improvement.
• Focus on retention and student outcomes as key performance indicators.

Conhecimentos

Fluent English speaking

High empathy

Relationship-building

Entrepreneurial mindset

Problem-solving skills

Descrição da oferta de emprego

LOVE startups and always dreamed of working in tech?

WANT to build meaningful relationships and help ambitious entrepreneurs succeed?

BELIEVE you can use initiative and ownership to fast-track your career?

THEN READ ON!

Oneday is an education technology platform designed to inspire and equip aspiring entrepreneurs from diverse backgrounds to turn their business dreams into reality.

Backed by $15M in seed funding from top-tier VCs in the UK and Silicon Valley, Oneday is scaling fast. Our mission : redefine business education and become the largest entrepreneurship school in the world.

Join us and help shape a world where anyone, anywhere, can build a company.

WHAT IS THIS ROLE ABOUT?

We are hiring an entrepreneurial Customer Success Specialist who will own the student experience end-to-end. Your mission is to wow our students , keep them deeply engaged, and ensure they achieve real outcomes through the program.

You will be part relationship-builder, part problem-solver, part coach. You will collaborate closely with our admissions, mentor, and product teams — acting as the voice of the customer inside Oneday.

This is NOT a routine support role. This is a high-ownership, fast-paced, startup CS role for someone who wants to grow fast.

WHAT YOU’LL DO

• Build strong relationships with students and mentors to ensure a world-class experience
• Monitor student progress and proactively increase engagement, satisfaction, and completion
• Identify blockers and help students stay motivated and on track
• Run check-ins, onboarding sessions, and community touchpoints
• Turn feedback into insights to improve the product and operations
• Drive retention, NPS and student outcomes as your core KPIs
• Contribute to building scalable CS processes as we grow

WHO WE’RE LOOKING FOR

• Fluent English speaker with exceptional communication skills
• Entrepreneurial mindset — you take initiative, move fast, and solve problems without waiting for instructions
• High empathy + relationship skills (you enjoy speaking with people daily)
• Ownership mentality — you think in outcomes, not tasks
• A passion for business, startups, or education is a big plus
• Bonus experience in Customer success, account management, community management, or support
• Bonus experience in Startup or fast-growth environments

WHAT’S IN IT FOR YOU

• The full startup experience — real responsibility, real impact, real growth
• Competitive salary + equity
• An accelerated learning journey surrounded by entrepreneurial people
• A chance to help build something that changes lives at scale