Customer Success Manager

Xsolla; São Paulo; Presencial; BRL 80.000 - 100.000; Tempo integral

Resumo da oferta

A leading gaming service provider in São Paulo is seeking a Client Manager to enhance client relationships and ensure overall satisfaction. The ideal candidate will have a Bachelor's degree, 2+ years of experience, and excellent problem-solving abilities. Benefits include 100% company-paid medical, unlimited Flexible Time Off, and a focus on professional development. Join us to be part of a supportive community that values creativity and collaboration.

Serviços

100% company-paid medical, dental, and vision plans

Unlimited Flexible Time Off

Personalized career roadmap

Professional development opportunities

Qualificações

• 2+ years of progressive experience.
• Ability to manage a significant workload with minimal supervision.
• Effective time management skills.

Responsabilidades

• Serve as the main point of contact for clients.
• Manage client relationships and growth.
• Provide quarterly health checks for clients.

Conhecimentos

Customer service/interpersonal skills

Problem solving

Account management knowledge

Effective written and verbal communication

Ability to prioritize projects

Proficiency in English

Proficiency in Portuguese

Understanding of JIRA

Experience with Google Suite

Experience using Salesforce

Formação académica

Bachelor’s Degree or equivalent experience

Ferramentas

Google Suite

Salesforce

JIRA

Basecamp

Confluence

Descrição da oferta de emprego

Overview

The primary function of this position is to sustain and grow existing client business through individual and team research. This role will work collaboratively with many teams to ensure the success of the client.

Responsibilities

• Serve as the main point of contact for all matters relating to the client’s existing portfolio
• Manage the sustainment and growth of a client by creating positive relationships
• Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements
• Cross-sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes
• Assists with a variety of projects as business needs dictate
• Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Qualifications & Skills

• Bachelor’s Degree or equivalent experience
• 2+ years of progressive experience
• Ability to successfully participate in projects involving cross-functional teams
• Ability to problem solve
• Experience Google Suite (Docs, Sheets, Chat, Slides, etc.)
• Clear written and verbal communication skills
• Strong customer service/interpersonal skills
• General Account Management and Marketing knowledge
• Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
• Effective time management skills and excellent attention to detail
• Ability to understand client needs and translate it into business offerings
• Ability to overcome tough objections and win the support of key stakeholders
• Must be a problem solver and team player
• Have a large appetite for learning, and a results oriented mindset
• Interpersonal skills to help manage
• Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines
• Proficiency in English and Portuguese required; Spanish proficiency preferred
• Understanding of JIRA, Basecamp, & Confluence
• Experience using Salesforce
• Experience with an entrepreneurial organization
• A love for video games
• Preferred:

Preferred Qualifications

• Understanding of JIRA, Basecamp, & Confluence
• Experience using Salesforce
• Experience with an entrepreneurial organization
• A love for video games

Benefits

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

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