Customer Success Manager

Argus Media; São Paulo; Híbrido; BRL 120.000 - 160.000; Tempo integral

Resumo da oferta

A global media organization is seeking a Client Success Manager to ensure clients understand and use the licensed content effectively. The role involves providing exemplary client support, analyzing usage trends via CRM, and driving client engagements. Successful candidates will have experience in customer service, strong communication skills, and a flexible, collaborative approach. This position offers a competitive salary and a hybrid work model, with three days in the office and two days working from home.

Serviços

Competitive salary

Hybrid work model

Meal Voucher

Group medical and dental plans

Company life insurance plan

Private pension scheme

Qualificações

• Experience working in customer service or sales environment.
• Ability to relate successfully to a variety of people, forging strong professional relationships.
• Highly organized with strong attention to details.
• Preferable experience using databases or sales processing systems.
• Excellent communication and interpersonal skills.

Responsabilidades

• Provide excellent customer experience to Argus customers.
• Utilize the CRM to track accounts and analyze usage trends.
• Provide client demonstrations and evaluate new business opportunities.
• Maintain customer and user records efficiently.
• Work closely with Account Managers and participate in client engagement initiatives.

Conhecimentos

Customer service experience

Communication skills

Interpersonal skills

Organizational skills

Teamwork

Numerical skills

Time management

Flexibility

Ferramentas

Microsoft Excel

CRM systems

Descrição da oferta de emprego

About Argus

Argus is an independent media organization with 1,300 staff. It is headquartered in London and has 29 offices in the world's principal commodity trading and production centers. Argus produces price assessments and analysis of international energy and other commodity markets and offers bespoke consulting services and industry‑leading conferences. Companies in 140 countries around the world use Argus data to index physical trade and as benchmarks in financial derivative markets as well as for analysis and planning purposes. Argus was founded in and is a privately held UK‑registered company. It is owned by employee shareholders, global growth equity firm General Atlantic and Hg, the specialist software and technology services investor. Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee‑led initiatives, including a women's network. Our core values are Excellence, Integrity, Partnership, and Inclusivity.

Location

Sao Paulo, Brazil (Hybrid)

What we’re looking for

As Client Success Manager, you will be responsible for ensuring our clients are fully aware of the content they have licensed and understand how to access such content. You will provide comprehensive client support, which is achieved through liaising closely with the Sales team, Finance, Technology and Editorial where necessary to resolve any issues. You actively seek opportunities to embed and grow usage of our services through direct client interactions.

Responsibilities

• Provide excellent customer experience to Argus customers from smooth onboarding to resolving queries within the desired service level agreement.
• Utilise the CRM to track accounts throughout their subscription lifecycle, analyse client usage trends and identify tactics to drive growth and protect revenues.
• Provide demonstrations, clarify client details and needs, evaluate new business opportunities relating to price assessment, new products, and improvements to the existing product line.
• Accurately maintain customer, user records and client engagement activity efficiently.
• Participate in client engagement initiatives to increase client retention and account penetration.
• Work closely with the Account Managers and Vice Presidents in the account planning process, ensuring account plans are updated to reflect customer success activities.
• Travel as required within the region to visit customers and provide updates to existing subscriptions as well as identify cross‑sell and upsell opportunities.
• Gather competitor intelligence.
• Be the client advocate when Argus is designing new products, engaging their feedback and voice to help shape changes to Argus products and launches of new offerings.
• Run commercial reports as required – scheduled and ad‑hoc.
• Attend and coordinate marketing presence at relevant industry conferences / events and dedicated client events to increase awareness of Argus platforms and content.

Qualifications

• Experience working in customer service or sales environment.
• Must be flexible with the ability to work effectively and collaboratively in a team‑oriented environment, including the ability to relate successfully to a variety of people externally and internally, forging strong professional relationships.
• Highly organized with strong attention to details.
• Strong admin experience and numerical skills.
• Preferable experience using databases or sales processing systems.
• Good knowledge of Microsoft Excel.
• Excellent communication, interpersonal and relationship building skills.
• Strong coordination and time management skills with the ability to meet deadlines.
• Able to work as part of a team.
• Mandatory English, other languages desirable.

Benefits

• Competitive salary.
• Hybrid work model – 3 times per week in the office (located at Consolação - São Paulo) and 2 times per week from home.
• Meal Voucher.
• Group medical and dental plans.
• Company life insurance plan.
• Private pension scheme.

Other Information

Argus Media is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters if you’d like.