Customer Service Specialist

Virtual Latinos; Teletrabalho; BRL 80.000 - 120.000; Tempo parcial

Resumo da oferta

A virtual assistance company is seeking a Customer Service Specialist to provide exceptional support and manage customer accounts. The role requires excellent communication skills in both English and Portuguese, along with strong organizational abilities. Working hours will vary according to US client schedules, and applicants must be at least 21 years old. This remote position offers part-time or full-time opportunities with competitive pay rates.

Qualificações

• Excellent written and verbal communication skills in English.
• Ability to excel in a fast-paced environment.
• Commitment to confidentiality.

Responsabilidades

• Respond to customer inquiries via phone, email, chat, and social media.
• Identify customer issues and troubleshoot problems.
• Update and maintain accurate customer records.
• Maintain comprehensive knowledge of products and services.
• Build positive relationships with customers through communication.
• Document customer interactions and provide feedback.

Conhecimentos

English communication

Portuguese communication

Organizational skills

Attention to detail

Problem-solving

Customer service orientation

Formação académica

1 year of related experience or a related degree

Descrição da oferta de emprego

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Job Title

Customer Service Specialist

Pay Rate

Part‑Time Monthly Rates: $840‑$1,400 (20 hours per week)

Full‑Time Monthly Rates: $1,680‑$2,800 (40 hours per week)

Hourly Rate: $10.5‑$17.5 depending on experience. Payments are calculated on the number of hours worked daily. We pay our Virtual Professionals every 2 weeks through third‑party platforms. Once a rate has been offered, it is non‑negotiable.

Work Schedule

The schedule will vary depending on the position and client request. All clients are in the U.S. and work schedules will be in U.S. time zones.

Job Summary

The Customer Service Specialist will provide exceptional customer support, resolve inquiries and complaints, manage customer accounts, and ensure a positive customer experience across all communication channels.

Job Tasks

• Customer Support – Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Problem Resolution – Identify customer issues, troubleshoot problems, and provide effective solutions or elevate when necessary.
• Account Management – Update and maintain accurate customer records and account information in the system.
• Product Knowledge – Maintain comprehensive knowledge of products and services to provide accurate information and guidance.
• Communication – Build positive relationships with customers through empathetic and clear communication.
• Reporting and Feedback – Document customer interactions, track recurring issues, and provide feedback to improve service quality.

Qualifications

1 year of related experience or a related degree.

Excellent written and verbal communication skills in English.

Ability to excel in a fast‑paced environment.

Strong organizational abilities.

Meticulous attention to detail.

Collaborative team spirit.

Commitment to confidentiality.

A quiet, private workspace.

Must be at least 21 years old.

Languages

English mandatory.

Portuguese mandatory.

Next Steps

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