Customer Care Analyst

Evisa Immigration Services; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

An immigration consulting firm in São Paulo seeks an experienced professional to enhance client satisfaction and manage relationships. Responsibilities include administering surveys, addressing client concerns, and compiling reports while promoting company services. Ideal candidates must demonstrate strong communication skills and fluency in Portuguese and English, with additional Spanish proficiency preferred. This full-time contract position offers immediate start and requires dedication to customer service excellence.

Qualificações

• Active social media presence with understanding of best practices.
• Fluency in Portuguese required, with advanced English and Spanish preferred.
• Availability for immediate start.

Responsabilidades

• Send Customer Satisfaction Surveys to clients.
• Treat reported Dissatisfactions from clients.
• Compile data on consultations and customer feedback.

Conhecimentos

Experience with Quality Management processes

Excellent communication

Creative problem-solving

Advanced English

Proficiency in Portuguese and Spanish

Formação académica

Degree or work experience in Psychology, Business Administration or Sales

Ferramentas

Excel

PowerPoint

Descrição da oferta de emprego

Perform duties in accordance with all service standards established in this Job Description :

• Send Customer Satisfaction Surveys to the clients.
• Treat all Dissatisfactions reported by our clients.
• Work with all e-Visa Teams to understand any issue reported by clients and work on the best way as possible to revert client dissatisfaction to satisfaction.
• Monthly Presentations with Customer Satisfaction Results and Dissatisfactions treatment.
• Review, maintain and update Company processes and work instructions.
• Partners Management (Interview, Evaluation, Commissions control and reports development to the senior management).
• Schedule consultations with the RCICs consultants.
• Follow-up on consultations, request feedback and address potential issues with the respective departments.
• Assist the company with preparation and organization of documents, invoices and receipts.
• Compile data regarding consultations, overall sales and customer feedback, prepare reports, presentations when needed.
• Set up and maintain physical and electronic file systems related to the initial consultations.
• Promote and sell the company services.
• Perform administrative tasks related to the immigration consulting practice.

Soft Skills

• Previous experience with Quality Management processes.
• Degree or work experience in Psychology, Business Administration or Sales.
• Have an active and interesting personal presence in social networks, with understanding of each network and its best practices.
• Be an excellent communicator and creative, with the ability to use intuition based on data and analysis of results.
• Having advanced English.
• Be available for immediate start.

Extra points for :

• Getting to know Canada (having an exchange or living in the country);
• Have professional experience in immigration and exchange to Canada.

Required Competences

• Language: English - Advanced
• Portuguese - Fluent
• Spanish - Advanced

Job Types: Full-time, Contract

Ability to commute / relocate :

• São Paulo, SP : Reliably commute or planning to relocate before starting work (preferred)

Experience :

• Customer Services (preferred)
• executive reports (excel & power point) (required)
• Spanish fluently (preferred)
• Portuguese (required)

Language: English - Advanced