Customer Account Manager (all genders)

MTU Aero Engines AG; Cotia; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading aviation company in Brazil is seeking an experienced professional for Account Management and Customer Support. You will manage customer accounts, ensuring satisfaction and strong relationships. Key responsibilities include overseeing orders, managing contracts, and providing operational support. The ideal candidate has a degree in business or engineering and experience in account management within the aviation industry. Strong communication and organizational skills are essential for success in this role.

Qualificações

• Proven experience in account management or customer support, preferably in the aviation or industrial gas turbine industry.
• Strong communication and negotiation skills, with the ability to manage customer relationships effectively.
• Excellent organizational skills with attention to detail and a focus on achieving targets.

Responsabilidades

• Serve as the primary point of contact for customers, managing all aspects of their accounts.
• Build and maintain strong, long-term relationships with clients, ensuring satisfaction.
• Provide regular updates to customers, including the creation and delivery of reports.

Conhecimentos

Account management

Customer support

Negotiation skills

Communication skills

Organizational skills

Formação académica

Bachelor’s degree in business administration, Engineering, or related field

Descrição da oferta de emprego

Account Management and Customer Support

• Serve as the primary point of contact for customers, managing all aspects of their accounts.
• Build and maintain strong, long-term relationships with clients, ensuring satisfaction and loyalty.
• Provide regular updates to customers, including the creation and delivery of 'Weekly Status Reports.'
• Coordinate customer visits and ensure seamless interaction during on-site visits.
• Oversee the complete lifecycle of customer orders, including engines, modules, and parts.
• Ensure customer requirements are met, including turnaround time (TAT) and on-time delivery (OTD).
• Manage order workflows internally, coordinating with relevant departments to meet project timelines.
• Monitor ongoing costs for active orders and implement measures for profitability optimization.
• Respond promptly to customer inquiries and resolve any issues effectively.
• Provide AOG support and participate in on-call duty rotations as needed.

Contract Management

• Negotiate and manage contracts with existing customers.
• Prepare detailed cost estimates and proposals to achieve the desired margins.
• Ensure compliance with all contractual obligations, including technical and financial parameters.
• Conduct reviews of completed projects and recommend strategies for future improvements.
• Manage invoicing, payment tracking, and assist in claims resolution in collaboration with the Finance team.

Operational and Financial Oversight

• Monitor account performance and provide updates on Plan vs. Actual results.
• Support pre-sales activities, including induction planning and contract valuations.
• Maintain accurate customer data in internal reporting systems and databases.
• Collaborate with the Finance and Controlling teams to optimize financial outcomes for customer accounts

Qualifications

• Bachelor’s degree in business administration, Engineering, or a related field (or equivalent experience).
• Proven experience in account management or customer support, preferably in the aviation or industrial gas turbine industry.
• Strong communication and negotiation skills, with the ability to manage customer relationships effectively.
• Excellent organizational skills with attention to detail and a focus on achieving targets.
• Knowledge of financial processes, including invoicing and margin management.
• Familiarity with the Australian aviation or industrial sector is an advantage.