CIB – Payments & E-Commerce Sales – Treasury Services Corporate Associate

JPMorgan Chase & Co.; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global financial services firm is seeking a motivated individual to support its Payments & e-Commerce Sales Corporate team in São Paulo. The role involves managing client relationships, ensuring accurate daily deposit confirmations, and participating in process improvements. Ideal candidates will have strong communication skills, attention to detail, and knowledge of Treasury Services products. Proficiency in Microsoft Office and fluency in English are essential. Join a fast-paced environment focused on high-quality customer service.

Qualificações

• Experience with external customers is preferred.
• Proven ability to multitask in a fast-paced environment.
• Strong analytical and quantitative skills.

Responsabilidades

• Confirm daily deposits made by Corporate clients.
• Monitor and track deposit transactions.
• Resolve discrepancies and customer inquiries.
• Participate in process improvement initiatives.
• Conduct pricing analysis for strategic recommendations.

Conhecimentos

Excellent verbal, written and interpersonal communications skills

Strong attention to detail

Self-motivated

Customer communication

Desire to learn and question processes

Understanding Treasury Services products

Time management

Proficient in Microsoft Office

Fluency in English

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Responsible for supporting Payments & e-Commerce Sales Corporate team in Sao Paulo with client management, business performance, reporting and contract management, as well as other related activities.

Job Responsibilities

• Timely and accurate confirmation of daily deposits made to retail bank by Corporate clients
• Daily monitoring and tracking of deposit transactions utilizing internal and external systems
• Resolve and remediate discrepancies, customer inquiries, and ad-hoc requests
• Timely and accurate exception handing and customer communication
• Participate in process improvement initiatives designed to improve workflow
• Apply and update standard operating procedures
• Achieving contract service level agreements and expectations with regard to timeliness, accuracy and the overall quality of the results
• Support for sales team with strategic projects associated with management reports and presentations and business reviews
• Understanding the client's account structure, cash flow, and product usage
• Reviewing and analyzing data to identify key trends or risk issues and provide overall summary and actionable recommendations regarding volume fluctuations, data variances, etc
• Supporting product implementations / conversions working with internal and external clients
• Conducting pricing analysis and supporting the development of pricing strategy / recommendations
• Ensuring the maintenance of existing business through high level of customer satisfaction

Required Qualifications, Capabilities and Skills

• Excellent verbal, written and interpersonal communications skills
• Strong attention to detail
• Must be self-motivated and able to research, analyze, organize and prioritize work with guidance
• Experience with external customer, initiating communication to internal / external stakeholders preferred
• Strong desire and aptitude to learn and question current processes
• Demonstrates the ability to understand Treasury Services products, pricing philosophy, and billing process and procedures
• Time management, organizational and planning skills with proven ability to multitask and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office (PowerPoint, Excel and Word) and strong analytical and quantitative skill
• Ability to mobilize internal networks and resources
• Fluent in English