Banco de Talentos - Exclusiva PcDs

Kyndryl; Rio de Janeiro; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A global technology service provider is looking for a Deskside Support Specialist in Rio de Janeiro. You will provide hands-on IT support across various devices, solving hardware and software issues while ensuring excellent customer service. The ideal candidate has strong communication skills and a proven background in IT support. This role offers growth opportunities within a diverse team and access to state-of-the-art resources.

Serviços

Employee learning programs

Diversity and inclusion initiatives

Benefits reflecting employee diversity

Qualificações

• Experience providing IT support.
• Experience working in a customer-facing environment.
• Strong communication skills in email, phone, and in-person.

Responsabilidades

• Serve as the go-to expert for testing and troubleshooting.
• Provide support for hardware and software issues.
• Collaborate with internal teams and strategic partners.

Conhecimentos

IT support

Audiovisual

Customer-facing experience

Strong communication skills

On-site support capability

Fluent in Portuguese

Formação académica

Bachelor’s degree in Computer Science or related field

Descrição da oferta de emprego

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our team of passionate technology professionals dedicated to providing hands‑on support and maintaining systems for a wide range of end users, including executive support. As a Deskside Support Specialist, you’re more than a problem solver – you’re a true technology hero.

Key Responsibilities

• Serve as the go‑to expert for testing and troubleshooting, identifying and resolving issues related to software upgrades, system imaging, and hardware deployments.
• Provide support for hardware and software issues across multiple device types, both on‑site and remotely.
• Ensure excellent customer service by meeting SLA and XLA targets.
• Collaborate with internal Kyndryl teams and strategic partners such as Microsoft.
• Identify opportunities for modernization and automation, presenting innovative ideas to enhance the end‑user experience and reduce costs.
• Support projects involving the deployment of cutting‑edge technologies, ensuring a seamless experience for users.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• Experience providing IT support.
• Experience in Audiovisual.
• Experience working in a customer‑facing environment.
• Strong communication skills (email, phone, and in‑person).
• On‑site support capability.
• Fluent in Portuguese.

Preferred Skills

• Bachelor’s degree in Computer Science, Information Technology, or related technical field.

Knowledge of popular operating systems and enterprise applications.

Workplace

Rio de Janeiro
São Paulo
Florianópolis
Recife

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single‑handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state‑of‑the‑art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well‑being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company‑wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non‑profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked “How Did You Hear About Us” during the application process, select “Employee Referral” and enter your contact’s Kyndryl email address.