Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is looking for skilled individuals to work remotely from Brazil. This role requires advanced English proficiency to support guests via chat and phone. Responsibilities include identifying guest needs, creating tasks for the operations team, and monitoring booking platforms. Candidates should have intermediate computer skills and be proactive, with the ability to work flexible hours, including evenings and weekends. The position offers a base salary of R$2.000,00.

Qualificações

• Must have advanced proficiency in English for guest support.
• Intermediate computer skills are necessary for task management.
• Must demonstrate strong communication and multitasking abilities.

Responsabilidades

• Support guests in English through chat and phone.
• Identify and address guest needs effectively.
• Create and relay tasks to the operations team.

Conhecimentos

Advanced English proficiency

Communication skills

Multitasking skills

Proactivity

Intermediate computer skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)