Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals for a remote role based in Brazil. The position requires advanced English for guest support via chat and phone. Candidates must have strong communication skills and be able to work evenings, weekends, and holidays. The compensation is R$2,000. The role is crucial for ensuring guest satisfaction and effective communication with the operations team.

Qualificações

• Must have advanced English proficiency to communicate with clients.
• Intermediate computer skills are essential for processing requests.
• Proactive attitude and commitment to the role are required.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs accurately.
• Communicate concerns and damages to the operations team.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity and commitment

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)