Analista De Customer Service Jr

Fluke; São Paulo; Híbrido; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading global technology innovator in São Paulo is seeking a candidate to execute warranty and defects product exchange processes, ensuring customer satisfaction. The ideal candidate should have knowledge in Electricity, Electronics, and Metrology, along with advanced English proficiency. This role requires a proactive approach and adaptability to trends and challenges, making it essential for candidates to demonstrate multifocal empathy in a diverse working environment. Join us to drive innovation and solutions that matter.

Qualificações

• Ability to execute warranty/defects product exchange processes for customer satisfaction.
• Assist with Authorized Service Provider requests for spare parts information.
• Proactive adaptability to trends and scenarios.

Responsabilidades

• Execute the warranty/defects products exchange process to ensure customer satisfaction.
• Assist ASP requests including spare parts prices and information.

Conhecimentos

Knowledge of Electricity and Electronics

Knowledge of Metrology

Advanced English language

Descrição da oferta de emprego

Main activities :

• 3. Execute the warranty / defects products exchange process, trade-in, RBR (repair by replacement) or DOA (damage on arrival) processes to guarantee the customer satisfaction.
• 4. Assist an Authorized Service Provider (ASP) requests such as spare parts prices and part numbers information.

Desired profile | Hard Skills :

• Knowledge of Electricity and Electronics (basic concepts)
• Knowledge of Metrology
• Advanced English language

Soft Skills :

• Proactive adaptability - ability to identify opportunities and challenges through trends, data and information and be able to adapt to new scenarios.
• Digital culture - create, engage for change through the use of digital resources.
• Multifocal empathy - the ability to put oneself in "other people's" shoes, knowing that each party involved may have radically different views and needs.

LI-NL1

LI-Hybrid

Fortive Corporation Overview

We are a global industrial technology innovator with a startup spirit.

Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies.

We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth.

We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you.

We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us.

We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth.

We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive : For you, for us, for growth.