Advertising Technical Support Specialist, B2B / Bilingual / B2 English

Concentrix Brasil; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa de serviços de suporte está buscando um Especialista em Suporte Técnico Publicitário para ajudar empresas na gestão de contas e resolução de problemas técnicos relacionados a produtos de publicidade. O candidato ideal deve ter experiência em atendimento ao cliente e um forte foco em satisfação do cliente. Este cargo é de período integral e localizado em São Paulo, SP.

Qualificações

• Nível C1 ou superior em Português (falado e escrito).
• Nível B2 ou superior em Inglês (falado e escrito).
• Experiência anterior em suporte técnico ou atendimento ao cliente.
• Mínimo de 1 ano de experiência em atendimento ao cliente ou vendas.

Responsabilidades

• Aconselhar pequenas e médias empresas sobre gestão de contas em produtos de publicidade.
• Contatar clientes via telefone, chat e e-mail.
• Apoiar clientes na integração de sites e lojas online.
• Identificar oportunidades de desempenho por meio de insights baseados em dados.
• Entregar previsões de vendas precisas semanalmente e mensalmente.

Conhecimentos

Pensamento analítico

Orientação ao cliente

Comunicação

Resolução de problemas

Familiaridade com publicidade em mídias sociais

Formação académica

Diploma de Ensino Médio

Ferramentas

Salesforce.com

MS Office

Descrição da oferta de emprego

Position : Advertising Technical Support Specialist

Location : Chácara Santo Antônio (Zona Sul); São Paulo, SP (On-site)

General description :

As an Advertising Technical Support Specialist, you’ll respond to technical inquiries related to hardware, software, and other designated client products. You’ll support external users by addressing questions, resolving technical issues, and ensuring an exceptional customer experience. Working closely with the Sales Department, you’ll help create outstanding experiences for the world’s largest social media platform.

Requirements

Portuguese : C1 level or higher (written and spoken)

English : B2 level or higher (written and spoken)

High school diploma required

Previous experience as a Technical Customer Consultant, Help Desk Agent, or IT Support Specialist

Minimum 1 year of experience in customer service or sales

Proven ability to meet or exceed personal and team targets

Experience with social media advertising, digital marketing, and tools such as Pixel, MS Office, email systems, and API / SDK integrations

Familiarity with Salesforce.com or similar CRM systems

Strong analytical thinking, problem-solving, and customer-oriented mindset

Excellent communication and interpersonal skills with a consultative approach

Comfortable handling a high volume of calls and learning new technologies and data tools

Reliable, detail-oriented, and proactive with a strong focus on customer satisfaction.

Key Responsibilities

Advise small and medium-sized businesses on account management as part of a multilingual team, specifically for Advertisement products.

Contact clients via phone, chat, and email following scheduled appointments

Support clients in integrating websites, online stores, or accounts, and assist with troubleshooting technical issues

Identify performance and content opportunities through data-driven insights, providing strategic recommendations for improvement

Guide clients through the implementation of recommended actions and monitor their progress regularly

Deliver accurate weekly, monthly, and quarterly sales forecasts

Demonstrate in-depth product knowledge and technical understanding to assess client needs effectively

Take proactive measures to resolve customer concerns and remove obstacles to satisfaction or product usage

Manage competitive situations and handle objections to retain and acquire customers

Handle a high volume of outbound communications via phone and email

Collaborate with teammates and management to ensure a professional, high-quality client experience

Maintain and update CRM records to ensure all relevant client data is accurately captured

Execute diverse sales activities including lead qualification, conversion, health checks, renewals, and customer advocacy

Report directly to the Sales Manager

• Número de vagas : 15
• Local de trabalho : São Paulo, SP
• Regime de contratação de tipo : Efetivo – CLT
• Jornada : Período Integral
• Nível hierárquico : Especialista

VALORIZADO

Tempo de experiência : Entre 1 e 3 anos