Account Manager Brazil

Collinson; São Paulo; Presencial; BRL 120.000 - 150.000; Tempo integral

Resumo da oferta

A leading financial services provider in Brazil is seeking a Senior Account Manager to enhance strategic relationships with client accounts and drive revenue growth. The role requires strong communication skills and 3 years of relevant account management experience. You'll manage business communications across various functions and develop insights to increase customer satisfaction. The ideal candidate is detail-oriented, fluent in English, and able to implement strategic plans effectively.

Qualificações

• 3 years of B2B Account Management experience or 5 years of relevant equivalent experience.
• Industry knowledge from a financial institution or credit card issuer preferred.
• Fluency in English is required.

Responsabilidades

• Improve relationships with client accounts.
• Create and implement strategic plans.
• Conduct regular account reviews.
• Develop proactive customer experience campaigns.

Conhecimentos

Excellent listening skills

Verbal communication

Interpersonal skills

Presentation skills

Written communication

Consultative selling

Strong project leadership

Detail oriented

Problem-solving ability

Formação académica

Bachelor's degree

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Own, manage, and cultivate the key strategic relationship with network regional offices.

This role has oversight of all network business in the assigned Americas region.

The Sr Account Manager seeks trends and insights and enables the success of the team.

This role is charged with developing key relationships inside each of the HQ functions and is responsible for identifying additional revenue opportunities for all Collinson products in the Loyalty, Travel Experiences, and Insurance & Assistance lines in the Americas.

Leadership and direction to deliver long-term profit and revenue growth through the formulation and implementation of appropriate commercial, operations, and product strategies.

Leverage knowledge, expertise, and guidance from supervisor, regional and global peers, and other stakeholders on client engagement.

Essential Duties and Responsibilities

• Engage with and grow assigned account base consisting primarily of credit card issuing institutions.
• Formulation and implementation of strategic plans.
• Maintain a strong commercial awareness and understanding of commercial strategy, market intelligence and competitor insight.
• Carry out regular account reviews.

Be viewed as a trusted advisor by senior decision makers at a variety of client facing levels.

• Own and drive the professional business communications and on-going cross-functional interaction with the Client, Plano Leadership, London HQ, Partnerships, Operations, IT, Marketing, Finance, and Customer Service.
• Maintain a base of existing accounts and build a long-term plan for retention and growth.
• Position Collinson Travel Experiences as a leading provider of "airport VIP lounge access solutions" that enables clients to sell more products and services to their most valuable customers.
• Anticipate, understand and respond to the competitive challenges and marketplace issues impacting the client's business.
• Assess and ensure compliance to contractual requirements.
• Actively identify and pursue additional revenue opportunities, cross sales or expansion of existing portfolios that will increase Collinson's value to the customer and increase customer satisfaction while meeting growth objectives.
• Identify, create and deploy proactive customer experience campaigns that drive increases in revenue and client retention.
• Create and deliver sales / product presentations and proposals.
• Help craft product and service offerings that maximize Collinson's marketplace appeal to the market's specific needs.
• Some travel including internationally

Identify, pursue and close new business within existing accounts via product, market, and portfolio expansion.

Key Responsibilities

• A personal interest in the intersection of travel and the banking industries.
• Effectively communicate the features, advantages, and benefits of Collinson's Global capabilities.
• Excellent listening, verbal, interpersonal, presentation and written communication skills.
• Ability to solicit, negotiate, implement, and maintain a long-term referral-generating relationship with clients.
• Well-established ability to build rapport and network effectively, using a "consultative selling" approach.
• Demonstrate strong conceptual and strategic business skills.
• Detail oriented with strong problem-solving analytical orientation and ability to meet deadlines.
• Able to structure an issue and analyze alternative solutions using metrics and other business data.
• Able to make sound decisions based on company policies and procedures.
• Strong project leadership and management abilities

Good understanding and follow through of sales processes, sales cycles and account management.

Knowledge, skills and experience required

• Bachelor's degree with 3 years B2B Account Management experience or 5 years relevant equivalent experience
• Industry knowledge or first-hand experience with a major financial institution, credit card issuer or enhancement services provider preferred.
• Strong Microsoft Office Word, Excel and PowerPoint proficiency.
• Fluent in English required.