Account Manager

Riskified; São Paulo; Presencial; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading eCommerce risk management firm is seeking an Account Manager to represent clients and maximize their value from services. Ideal candidates will have over 4 years of experience in a client-facing role with technical products, and fluency in English, Spanish, and Portuguese. Responsibilities include analyzing customer usage, identifying growth opportunities, and collaborating with teams to enhance client engagement. This role focuses on enabling business success during the firm's expansion in Brazil.

Qualificações

• 4+ years of experience in a client facing role with complex technical products.
• Fluency in English, Spanish, and Portuguese required.
• Extremely analytical with strong numerical skills.
• Excellent writing and communication abilities.

Responsabilidades

• Act as the primary contact for key merchants.
• Conduct analysis on customer utilization of the service.
• Identify upsell and cross-sell opportunities.
• Optimize customer experience with various teams.

Conhecimentos

Client facing experience

Fluent in English, Spanish and Portuguese

Analytical skills

Communication skills

Interpersonal skills

Problem-solving skills

eCommerce or FinTech background

Descrição da oferta de emprego

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table.

Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention.

Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified's AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights.

Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter.

Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact.

These sentiments capture why we choose Riskified every day.

About the Role

At Riskified, we succeed when our merchants succeed.

As such, you'll be the merchant's representative within Riskified as an Account Manager, helping them to maximize the value they receive from our service.

You will be expected to manage and prioritize their needs to ensure that they're happy and profitable.

Your clients will include Fortune 500 companies, big-box retailers, startups, travel merchants, and much more.

You'll be collaborating daily with various teams within Riskified, including Product, Analytics, Data Science and Development.

We're looking for someone to join and continue to enable our LatAm expansion in Brazil!

What You'll Be Doing

• Be the primary point of contact for our most-important merchants.

Build, monitor and communicate our KPIs to our clients

• Conduct in-depth analysis of the most productive ways our customers can utilize Riskified's solution, including identifying upsell and cross-sell opportunities
• Provide strategic analysis and critical thinking as we grow our footprint in the region
• Work closely with the local team as well as with all other teams, primarily analytics and product, within the company to optimize customer experience across our portfolio
• Assist onboarding new customers as they join Riskified's platform and begin using our services

Qualifications

• 4+ years of experience in a client facing role working with complex technical products
• Fluent (written and verbal) in English, Spanish and Portuguese required
• Extremely analytical and good with numbers
• Superb writing and communication skills
• Great interpersonal skills and a team player
• Problem-solver, resourceful and independent
• eCommerce / FinTech background and / or experience working with large companies or account sizes

Please submit your CV / Resume in English

In the News

Reuters : General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine : Riskified named Best Workplaces in New York for

The Muse : Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes : Riskified is among Israel's fastest growing companies

TechCrunch : Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech : Riskified's VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals.

We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.