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Connect with headhunters to apply for similar jobsFreelance Therapist / Psychologist / Counselor - Dubai, UAE
Mantra Care
Franchise Hotel - Spa Therapist
InterContinental Hotels Group
Casual Body Beauty Therapist
Job summary
A luxury hotel is seeking a professional Spa Receptionist to provide exceptional service and manage reservations in Abu Dhabi. Key responsibilities include greeting guests, scheduling services, and ensuring high standards of guest satisfaction. Applicants should possess a high school diploma and a minimum of one year's experience in a similar role, preferably in a luxury setting.
Qualifications
- High School diploma required.
- At least 1 year of previous experience in a similar position.
- Luxury hotel experience is essential.
Responsibilities
- Provide courteous and professional service to guests.
- Schedule reservations for spa and salon services.
- Ensure guest satisfaction and maintain daily operations.
Skills
Education
Tools
- To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all time. Make up is a requirement for female therapists & hair up as per the standard.
- To provide courteous and professional service at all times.
- Welcome Guests greet Guests and Members explain and upsell the facilities products and services available. Be proactive and ascertain individual needs. Give tours of the Spa as required.
- Answers all telephone communication within three rings while observing standards etiquette and professionalism at all times.
- Schedule reservations of Spa and salon services and coordinate team memberss schedule to ensure prompt service.
- Ensure Guest / Member satisfaction at all times by ensuring that safety and service is always the Spas first priority.
- Assist with administration duties: filing products supply inventory updating Guests profile and other required to support management and operations.
- Provide accurate information about facilities in person and via telephone.
- To report all problems or complaints related to the Spa. Communicate via logbook daily briefings and staff meetings depending upon urgency.
- To liaise with all related departments such as confirm reservations process engineering requests and maintain cleanliness. Record in appropriate logbook any guest requests complaints or engineering requests.
- To understand all current activities and promotions within the Anantara Spa and the Hotel.
- Maintain daily operations including opening operating and closing procedures. Consistently fill in the reception and reservation checklists.
- Participate in any scheduled training programs and attend the internal Spa meetings.
- Control entry into all areas by restricting all unauthorized individuals.
- Collect money or other suitable payment from guests for all services and products rendered.
- Operate Spas operating system (Spa Booker)
- Perform clerical duties.
- Maintain office files and records.
Qualifications :
- High School diploma
- Previous experience in same positionfor at least 1 year.
- Luxury hotel experience is a must
- Passion for excellent service
- Excellent team player and great communication skills
Additional Information :
Relocate to remote area
Remote Work :
No
Employment Type :
Fulltime
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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