Head Therapist - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 200,000 - 300,000; Full time

Job summary

A global hospitality leader is seeking a Head Therapist for their luxurious spa in Ras Al Khaimah. The ideal candidate will manage spa operations, assist in delivering high-quality guest experiences, and lead a team to meet revenue targets. Required qualifications include experience in a similar role within a luxury environment and a commitment to exceptional customer service. Join a company that unites its team under the vision of remarkable hospitality experiences.

Qualifications

• Experience in a similar role in a luxury or 5-star Hotel.
• Committed to delivering a high level of customer service.
• Flexibility to respond to a range of different work situations.

Responsibilities

• Assist the Spa management in carrying out treatments.
• Achieve revenue targets and manage customer feedback.
• Conduct training and mentoring for the spa team.

Skills

Customer service

Teamwork

Leadership

Spa operations

Education

Relevant qualifications for the role

Job description

Job Description - Head Therapist - Waldorf Astoria Ras Al Khaimah (HOT0C5UI)

Job Title

Head Therapist - Waldorf Astoria Ras Al Khaimah

Job Number

HOT0C5UI

Work Locations

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

Responsibilities

As a Head Therapist you are assisting the Spa in charge in managing the spa team and carrying out treatments to deliver an excellent Guest and Team Member experience. A Head Therapist will also be required to achieve revenue targets and manage customer feedback.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments and ensure all treatments comply with current legislation and company standards.
• Ensure client experience is proficient including booking payments and consultation cards.
• Interact and communicate effectively with leisure members, team members, guests and management team.
• Ensure team works to meet department revenue and guest satisfaction targets and ensure that sales are recorded accurately.
• Ensure health safety and COSHH regulations are complied with and rules are observed by leisure clients and guests.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long term improvements in products and services.
• Comply with hotel security, fire and health and safety regulations.
• Conduct training, mentoring, and treatment refreshers to maintain consistency and quality.
• Maintain treatment room readiness, cleanliness, and adherence to hygiene standards.
• Monitor stock levels of professional products, consumables, and equipment, and report needs.
• Strong knowledge of treatments, spa operations, and hygiene standards.
• Leadership skills with the ability to coach and mentor therapists.
• Support with training, coaching, and assessing therapists’ skills to maintain consistent service standards.

Qualifications

What are we looking for? A Head Therapist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills and values that follow:

• Experience in a similar role in a luxury or 5-star Hotel.
• Relevant qualifications for the role.
• Committed to delivering a high level of customer service.
• Flexibility to respond to a range of different work situations.
• Ability to work on your own or in teams.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Relevant qualifications and experience in the UAE.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!