Shift Manager jobs in South Africa
Supervisor (National Talent) - Spa - Jumeirah Beach Hotel
Jumeirah Group - Other locations
Client Support Supervisor
Nathan & Nathan Human Resources
Discover more opportunities than anywhere else. Find more jobs nowNight-Shift Fitout Site Supervisor — Immediate Start
Ontime Group
Freelancer site supervisor for Fitout for night shift Immediate joiner
Ontime Group
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Sheraton
Customer Experience Team Lead: Service Excellence
Abu Dhabi Commercial Bank
Waiter Team Lead: Elevate Service | Club Access & 50% F&B
SEVEN Wellness Club
Site Supervisor for Interior Fitout Immediate Joiner
Ontime Group
Team Leader - Customer Contact Services
Abu Dhabi Commercial Bank
Accounts Payable Supervisor - Hospitality
Minor International
Housekeeping Supervisor - Elevate Guest Experience
The First Group Hospitality
Floor Supervisor
Job summary
A leading hospitality brand in Dubai is seeking a Floor Supervisor to manage operations and ensure customer satisfaction. The ideal candidate should have a Technical Degree in Food and Beverage or Hospitality Management and 3-4 years of related experience, with at least 1 year in a supervisory role. Responsibilities include overseeing staff, handling customer interactions, and participating in inventory and operational procedures. Competitive compensation and growth opportunities are offered.
Qualifications
- Minimum 3-4 years of experience in F&B operations, including 1 year in a supervisory role.
Responsibilities
- Handle customers' bill payments and complaints.
- Oversee staff work and adherence to preparation techniques.
- Participate in achieving organizational goals.
- Greet customers, assist with menu selection, ensure satisfaction.
- Ensure proper respect of norms during opening and closing procedures.
- Conduct monthly inventory.
- Maintain uniform and hygiene cleanliness.
- Plan tasks, set deadlines, monitor results, and provide training.
Skills
Education
- Handle customers' bill payments and deal with any complaints
- Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
- Participate in achieving the organization’s goals the set targets of the brand and ensure proper implementation of the SOP
- Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
- Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines
- Help in conducting the monthly inventory for all brand equipment
- Ensure proper uniform and personal hygiene cleanliness at all times
- Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team's request to hierarchy
- Technical Degree in Food and Beverage or Hospitality Management
- 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
- Teamwork: level 2
- Commercial Understanding: level 3
- Customer Focus: level 3
- Decision Making: level 1
- Initiative: level 3
- Developing and Motivating Others: level 3
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.