Supervisor (National Talent) - Spa - Jumeirah Beach Hotel

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand is looking for a Supervisor to join their Spa team at Jumeirah Beach Hotel in the UAE. You'll assist in payroll duties, train staff, track quality scores, and conduct performance reviews. The ideal candidate will have a bachelor’s degree in hospitality and 3-5 years of experience in luxury hospitality. The position offers attractive tax-free salary and generous employee benefits, making it an ideal opportunity for high performers in the industry.

Benefits

Attractive tax-free salary

Generous F&B benefits

Reduced hotel rates

Excellent leave and health care package

Life insurance

Functional incentives

Qualifications

• 3-5 years of experience within luxury hospitality or luxury customer service.

Responsibilities

• Assist the Spa Manager with payroll duties.
• Train the Spa and Fitness team on products.
• Track Spa quality scores and implement action plans.
• Monitor performance of Spa GSE and Fitness team.
• Conduct monthly performance reviews for staff.
• Ensure guest areas of the Spa and Gym are clean.

Skills

Leadership and team management skills

Project Management Skills

Microsoft Office programs (Intermediate)

Education

Bachelor’s degree in hospitality or any relevant field

Job description

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art‑inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family‑friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea‑facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award‑winning Talise Spa, state‑of‑the‑art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault & Millau UAE Guide 2022.

About the Job

An exciting opportunity has arisen for a Supervisor to join the Spa team in Jumeirah Beach Hotel. The main duties and responsibilities of this role include:

• Assist the Spa Manager in handling payroll duties with accuracy, adhering to timelines and Jumeirah requirements.
• Train the Spa and Fitness team, ensuring staff knowledge of products and coordinating with vendors/designers for training and sales support.
• Track Spa and Fitness quality scores (Medallia, LQA, Trip Advisor) and create and implement action plans as necessary.
• Monitor the performance of Spa GSE, Spa attendants, and Fitness team, supervising, disciplining, and guiding employees as needed.
• Conduct monthly performance reviews for GSE and fitness staff based on established KPIs, tracking their performance, and providing feedback.
• Ensure guest areas of the Spa and Gym are clean, inventories are well-stocked, and the environment adheres to LQA and Jumeirah standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• A bachelor’s degree in hospitality or any other relevant field
• 3-5 years of experience within luxury hospitality or luxury customer service.
• Software competencies – Microsoft Office programs (Intermediate)
• Leadership and team management skills
• Project Management Skills

Aboutthe Benefits

We offer an attractive tax‑free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.