Floor Supervisor

Azadea Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading retail company in Abu Dhabi is seeking a Floor Supervisor to manage F&B operations. The role involves ensuring customer satisfaction, overseeing staff, and maintaining brand standards. Candidates must have a Technical Degree in Food and Beverage or Hospitality Management and 3-4 years of experience, including supervisory roles. This opportunity offers a chance to contribute to team success in a dynamic environment.

Qualifications

• 3-4 years of experience in F&B operations, with at least 1 year in a supervisory role.

Responsibilities

• Handle customers' bill payments and address complaints.
• Oversee staff and ensure compliance with brand techniques.
• Greet customers, assist with menu selection, and ensure satisfaction.
• Assist in opening/closing procedures while respecting norms.
• Conduct monthly inventory for brand equipment.

Skills

Teamwork

Commercial Understanding

Customer Focus

Decision Making

Initiative

Developing and Motivating Others

Education

Technical Degree in Food and Beverage or Hospitality Management

Job description

Job Description - Floor Supervisor (FLO000090)

Floor Supervisor (FLO000090)

Description

• Handle customers' bill payments and deal with any complaints
• Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques
• Participate in achieving the organization’s goals, the set targets of the brand and ensure proper implementation of the SOP
• Greet customers upon their arrival, present them with the menu, assist them in the selection and visit their table to ensure their satisfaction
• Participate in the restaurant’s opening/closing procedures ensuring proper respect of norms and guidelines
• Help in conducting the monthly inventory for all brand equipment
• Ensure proper uniform and personal hygiene cleanliness at all times
• Carry out functional supervisory responsibilities that include planning and assigning tasks, setting deadlines, monitoring results and quality, providing training and relaying team's request to hierarchy

Qualifications

• Technical Degree in Food and Beverage or Hospitality Management
• 3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role
• Teamwork: level 2
• Commercial Understanding: level 3
• Customer Focus: level 2
• Decision Making: level 1
• Initiative: level 3
• Developing and Motivating Others: level 3