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Head of Operations
Job summary
A leading consultancy firm in Dubai seeks an experienced Operations Leader to drive transformation and efficiency across multiple branch operations. The ideal candidate will have over 10 years in operations leadership roles, with a strong background in Lean/Six Sigma methodologies and experience in UAE. Fluent Arabic is essential. This role offers a unique opportunity to lead strategic initiatives and influence organizational growth directly with the CEO and Board.
Qualifications
- 10+ years in Operations Leadership roles.
- Currently in UAE with UAE experience.
- Fluent Arabic speaker (essential).
- Multi-branch/multi-location operations background.
- Government services, service centers, retail, logistics or BPO experience.
- Strong in Lean/Six Sigma/Kaizen methodologies.
Responsibilities
- Lead all branch operations.
- Build unified operating model across all centers.
- Implement Lean/Six Sigma process improvements.
- Drive digital transformation & automation.
- Optimize costs by 10-15% while improving service quality.
- Prepare business for GCC expansion.
- Build high-performing teams & leadership culture.
Skills
Education
- Lead all branch operations (Amer, Tasheel & corporate services)
- Build unified operating model across all centers
- Implement Lean/Six Sigma process improvements
- Drive digital transformation & automation
- Optimize costs by 10-15% while improving service quality
- Prepare business for GCC expansion
- Build high-performing teams & leadership culture
- 10+ years in Operations Leadership roles
- Currently in UAE with UAE experience
- Fluent Arabic speaker (essential)
- Multi-branch/multi-location operations background
- Government services, service centers, retail, logistics or BPO experience
- Strong in Lean/Six Sigma/Kaizen methodologies
- MBA preferred
- Process optimization & SOP development
- CRM, automation & dashboard systems
- Data-driven decision making
- People leadership & team development
- Transform founder-led to system-led operations
- COO-level impact & strategic influence
- Work directly with CEO & Board
- Lead regional expansion initiatives
- Build & develop your leadership team
- Unified SOPs with <3% error rates
- SLA compliance ≥90%
- NPS improved to ≥75
- 10-15% operational cost reduction
- Digital tools fully adopted
- Business ready for GCC expansion
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.