Headwaiter/ess - Cala Vista - Jumeirah Mina Al Salam

Jumeirah Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality organization in the United Arab Emirates is looking for a Headwaiter/ess to join the Cala Vista team at Jumeirah Mina Al Salam. The ideal candidate will have 1-2 years of experience in a similar role within a 5-star hotel or branded restaurant, along with excellent customer service skills. Responsibilities include greeting guests, managing orders, and ensuring a seamless dining experience. This role offers a competitive tax-free salary, accommodation, comprehensive healthcare, and various other benefits.

Benefits

Colleague discounts on food and beverage

Company-provided shared accommodation

Comprehensive healthcare and life insurance

Paid annual leave and flights home

Performance-based incentives

Tax-free salary

Qualifications

• 1-2 years of experience in a similar role at a 5-star luxury property or branded restaurant.
• Proficient in English and ideally another language, such as Russian or a European language.
• Experience in a multi-cultural environment.

Responsibilities

• Greet and seat guests warmly, answer menu inquiries.
• Present specials, recommend food and drinks, take accurate orders.
• Manage cashiering tasks, process payments, and generate guest bills.
• Oversee section operations and collect guest feedback.
• Coordinate with kitchen and bar teams for efficient order fulfillment.
• Maintain cleanliness and hygiene standards during service.

Skills

Customer service skills

Cashiering skills

Knowledge of food and beverages

Multi-lingual skills

Tools

MICROS system

Microsoft Office

Sevenrooms

Job description

Headwaiter/ess - Cala Vista - Jumeirah Mina Al Salam

United Arab Emirates

Job Description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah:

Set along a two-kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job:

An opportunity has arisen for aHead Waiter/essto join theCala Vistateam inJumeirah Mina Al Salam. The main duties and responsibilities of this role:

• Greet and seat guests warmly, answer menu inquiries, and explain ingredients, cooking methods, and allergy-related information.
• Present daily specials and promotions, recommend food and beverages, and take accurate orders, including special requests.
• Manage cashiering tasks using the MICROS system, process various payment methods, and generate accurate guest bills.
• Oversee section operations, collect guest feedback, and assist with guest inquiries or calls when needed.
• Coordinate with kitchen and bar teams to fulfil and expedite orders efficiently.
• Maintain cleanliness, prepare service areas, follow hygiene standards, and support smooth service flow while upholding Jumeirah excellence.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
• Proficient in English and a second language (Russian or European languages are desirable).
• Strong knowledge of Microsoft Office products, Micros, and Sevenrooms.
• Experience working in a multi-cultural environment.

About the Benefits:

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)