Head of Operations

Prime Strategy Consultants; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading consultancy firm in Dubai seeks an experienced Operations Leader to drive transformation and efficiency across multiple branch operations. The ideal candidate will have over 10 years in operations leadership roles, with a strong background in Lean/Six Sigma methodologies and experience in UAE. Fluent Arabic is essential. This role offers a unique opportunity to lead strategic initiatives and influence organizational growth directly with the CEO and Board.

Qualifications

• 10+ years in Operations Leadership roles.
• Currently in UAE with UAE experience.
• Fluent Arabic speaker (essential).
• Multi-branch/multi-location operations background.
• Government services, service centers, retail, logistics or BPO experience.
• Strong in Lean/Six Sigma/Kaizen methodologies.

Responsibilities

• Lead all branch operations.
• Build unified operating model across all centers.
• Implement Lean/Six Sigma process improvements.
• Drive digital transformation & automation.
• Optimize costs by 10-15% while improving service quality.
• Prepare business for GCC expansion.
• Build high-performing teams & leadership culture.

Skills

Process optimization & SOP development

CRM, automation & dashboard systems

Data-driven decision making

People leadership & team development

Education

MBA

Job description

THE ROLE

• Lead all branch operations (Amer, Tasheel & corporate services)
• Build unified operating model across all centers
• Implement Lean/Six Sigma process improvements
• Drive digital transformation & automation
• Optimize costs by 10-15% while improving service quality
• Prepare business for GCC expansion
• Build high-performing teams & leadership culture

WHAT WE NEED

Must-Haves

• 10+ years in Operations Leadership roles
• Currently in UAE with UAE experience
• Fluent Arabic speaker (essential)
• Multi-branch/multi-location operations background
• Government services, service centers, retail, logistics or BPO experience
• Strong in Lean/Six Sigma/Kaizen methodologies
• MBA preferred

Key Skills

• Process optimization & SOP development
• CRM, automation & dashboard systems
• Data-driven decision making
• People leadership & team development

WHY JOIN?

• Transform founder-led to system-led operations
• COO-level impact & strategic influence
• Work directly with CEO & Board
• Lead regional expansion initiatives
• Build & develop your leadership team

12-MONTH SUCCESS

• Unified SOPs with <3% error rates
• SLA compliance ≥90%
• NPS improved to ≥75
• 10-15% operational cost reduction
• Digital tools fully adopted
• Business ready for GCC expansion