Jobs in Sharjah, United Arab Emirates
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Job summary
An established industry player is seeking a passionate IT Support Engineer to provide top-notch assistance to clients. This role involves diagnosing and troubleshooting software and hardware issues across Windows and Mac environments. Ideal candidates will possess a relevant degree and have at least two years of experience in the UAE. Join a dynamic team that values problem-solving and client support, while enjoying a supportive learning environment with opportunities for professional growth. If you're eager to make a difference in IT support, this position is perfect for you.
Benefits
Qualifications
- Minimum 2 years of UAE experience required.
- Strong experience with Windows and Mac systems.
- Additional certifications in IT are a plus.
Responsibilities
- Diagnose and troubleshoot software and hardware problems.
- Act as the primary liaison between the company and customers.
- Provide excellent client support and document solutions.
Skills
Education
Tools
We are looking for a young, passionate IT Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. The ideal candidate is an all-rounder with strong experience in both Windows and Mac environments .
To be qualified for this role, you should hold a degree in a relevant field, such as Computer Science, IT, or Software Engineering . Microsoft, Cisco, Linux, or similar certifications are a plus. If you’re naturally a problem solver, enjoy assisting people with computer issues, and can explain technical details in a clear and simple manner, we’d love to meet you.
Requirements
- Degree in Information Technology, Computer Science, or equivalent.
- Minimum 2 years of UAE experience (mandatory).
- Since this is a junior role, younger candidates are preferred.
- Strong experience working with Windows and Mac systems.
- Hands-on experience with Windows servers, virtualization, cloud services, IT security, backup scenarios, and disaster recovery solutions.
- Ability to troubleshoot technical issues, document solutions, and provide excellent client support.
- Willing to work with multiple clients and travel for projects if required.
- Act as the primary liaison between the company and customers , handling troubleshooting, issue resolution, technical documentation, and proactive support.
- Additional certifications in Apple, Microsoft, Linux, Cisco, or similar technologies are a plus.
- Experience in cloud technology and data loss prevention software is a plus.
- Prior experience with Helpdesk applications and RMM tools such as Ninja is a plus.
Employment Type
- Full-time, Permanent
- Salary : AED 5,000 - 7,000 per month
- Medical insurance
- Annual leave after completion of 1 year
- Paid Training (a combination of vendor-specific training and certification programs)
- Great peer network and learning environment
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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