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Job summary
A technology services company is seeking a Technical Support Engineer in Dubai. The role involves providing hardware and software support to end-users, troubleshooting issues, and configuring networks. Candidates should have a degree, relevant certifications, and at least 4 years of experience in technical support. Strong communication and problem-solving skills are essential.
Qualifications
- 4+ years of experience in technical support.
- Hands-on experience with Windows and MAC OS.
- Good communication skills verbal and written.
Responsibilities
- Install, configure, and maintain desktop computers and peripherals.
- Provide technical support to end-users via phone and email.
- Diagnose and resolve hardware and software issues.
Skills
Education
Tools
Job Title: Technical Support Engineer
Job Purpose: END-USER Support Field Support Engineer
Qualification: Graduation
Certifications: CCNA MCSA CompTIA A
Experience: 4 Years
- Hardware Setup: Install configure and maintain desktop computers printers and other peripherals.
- Software Installation: Install and configure operating systems office applications and other software as required by users.
- System Configuration: Set up user accounts permissions and security settings according to organizational policies.
- End-User Assistance: Provide technical support to end-users via phone email or in-person. Troubleshoot and resolve hardware and software issues.
- Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary.
- Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
- Network Configuration: Set up and troubleshoot network connections including wired and wireless networks.
- Connectivity Issues: Diagnose and resolve issues related to network connectivity including IP address conflicts and VPN connections.
- Candidate must have hands-on experience in Windows and MAC OS.
- Must have supported end-users Top Management Users.
- Must know about KPIs SLAs and knowledge about ITSM tools like ServiceDesk Plus.
- Good communication skills verbal and written.
- Working knowledge of office automation products and computer peripherals like printers and scanners.
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills.
- Customer-oriented attitude.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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