Helpdesk Technician jobs in United Arab Emirates

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
We are looking for a skilled Technician to join our team. The ideal candidate will be responsible for ensuring that the technical aspects of the product or vehicle are up to date and for fixing problems correctly the first time.

What You Will Do

Carry out service and checks during service for trouble-free operation

Replace brake pads, bellows, belts, and pulleys

Identify potential problem causes while attending jobs both in the workshop and in the field

Maintain communication by explaining the work done to the Foreman or Service Advisor

Use tools and adopt best practices as mentioned in service manuals to improve productivity and efficiency

Read, understand, and implement instructions in workshop manuals and use service checklists where applicable

Required Skills to Be Successful

Basic/Technical education and/or apprenticeship

Trade certificate or diploma in Mechanical or Automobile Engineering

Proven technical expertise in independently performing service, repairs, and component overhauls

4 to 5 years of experience working on heavy commercial vehicles

UAE driving license is an advantage

Good communication skills in English; Arabic is an advantage

Effective communicator with strong interpersonal skills

About the Team

You will be part of the Truck Division at FAMCO, working closely with the Foreman and other team members to ensure vehicle uptime and provideservice support to customers

What Equips You for the Role
Your technical education, hands-on expertise in vehicle servicing and repairs, and strong communication skills will prepare you for success. Your ability to work independently and proactively identify potential issues is essential.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.