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Technical support Engineer in Dubai
Job summary
A multinational IT support firm is seeking a Technical Support Engineer to resolve IT issues and optimize systems for various clients. Candidates should possess a relevant Degree, industry certifications, and strong problem-solving skills. The role includes IT helpdesk support, hardware maintenance, and systems monitoring, with a salary range of 40,00,000 - 55,00,000 per annum. This is a great opportunity to further your career in a global environment.
Qualifications
- Provide troubleshooting and diagnostic support for system failures.
- Address client IT concerns via chat, email, phone, or on-site visits.
- Install, update, and configure systems for maximum efficiency.
- Ensure network connectivity, uptime, and security compliance.
- Manage cloud platforms (AWS, Azure, Google Cloud) and remote IT infrastructure.
- Implement cybersecurity best practices to prevent vulnerabilities.
- Maintain detailed records of IT issues, solutions, and preventive measures.
Skills
Education
Tools
Job Title: Technical Support Engineer / IT Helpdesk Specialist / System Support Technician
Location: Multiple International Locations
Salary Package: 40,00,000 - 55,00,000 Per Annum
Are you a problem-solver with a passion for technology? Do you enjoy helping businesses resolve IT issues and optimize their systems? We are hiring Technical Support Engineers to work with leading multinational companies, enterprise IT firms, and cloud service providers across the globe.
This is your chance to work in a fast-paced international IT environment, providing high-quality tech support for hardware, software, and networking systems.
Education:
- Bachelor\'s / Masters Degree in Information Technology, Computer Science, or related fields.
- Diploma holders with relevant IT support experience are also encouraged to apply.
Preferred Industry Certifications:
- Microsoft Certified: Azure Fundamentals / Windows Server Administration
- CompTIA A+, Network+, Security+
- ITIL (Information Technology Infrastructure Library)
- Cisco CCNA / CCNP (Networking & Security)
- Google IT Support Certification
- Technical Issue Resolution: Provide troubleshooting and diagnostic support for system failures.
- IT Helpdesk Support: Address client IT concerns via chat, email, phone, or on-site visits.
- Hardware & Software Maintenance: Install, update, and configure systems for maximum efficiency.
- System & Network Monitoring: Ensure network connectivity, uptime, and security compliance.
- Cloud & Remote Support: Manage cloud platforms (AWS, Azure, Google Cloud) and remote IT infrastructure.
- Security & Compliance: Implement cybersecurity best practices to prevent IT vulnerabilities.
- Documentation & Reporting: Maintain detailed records of IT issues, solutions, and preventive measures.
- Operating Systems & Server Administration: Windows, Linux, macOS, Active Directory
- Networking & Cloud Technologies: AWS, Azure, Google Cloud, VPN, DNS, Firewalls
- Cybersecurity & Data Protection: Anti-Virus, MFA, Encryption, Patch Management
- Technical Troubleshooting & Root Cause Analysis: Fast, Effective, and Proactive Problem-Solving
- Customer-Focused IT Support: Handling IT tickets, providing excellent service
- Software & Database Management: SQL, ERP Support, CRM Tools
- Remote Support & IT Infrastructure Monitoring: Cloud Computing, Virtual Machines, Data Centers
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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